Warehouse Operations Manager

**Company Overview**

We invite you to join our team at **Sterra.sg**, a homegrown brand dedicated to enhancing people's lives in their own homes. At Sterra, we firmly believe that everyone deserves a home that offers convenience, health, and comfort, enabling a high quality of life. We strive to ensure affordability, making our offerings accessible to all. We take great pride in our **vision**To empower 1 million homes by 2027, elevating health and convenience to optimise daily living, and our **mission**To provide effective and mínimalistic home wellness products, making them affordable to everyone.

**Position Overview**

**Key Responsibilities**:
Fulfilment/ Warehouse Operations Management:

- Oversee day-to-day fulfilment operations to ensure operational efficiency, including order processing, inventory management, and shipping logistics.
- Optimise fulfilment processes, efficiency, and costs.
- Manage warehouse’s daily activities to maximise efficiency.
- Ensure accurate inventory tracking and management to support order fulfilment and prevent stockouts or overstock situations.
- Collaborate with the procurement team to forecast inventory needs and plan accordingly.
- Liaise with vendors, suppliers, and third-party logistics providers to ensure smooth coordination and delivery.
- Implement best practices and innovative solutions to streamline operations.
- Ensure that all operations comply with company policies, industry regulations, and safety standards.
- Conduct regular audits and implement corrective actions as needed.

RMA:

- Oversee and manage onsite repair scheduling by using Google Calendar to meet the given SLA for onsite repair services
- Developing and implementing procedures for processing returned items, including receiving, inspecting, and determining disposition (repair, replacement, or refund).
- Identifying the reasons for returns and working to prevent future occurrences through process improvements.
- Act as a point of escalation for complex RMA cases.
- Responsible for RMA data management, KPI tracking and weekly reporting

Team Management & Interdepartmental Collaboration:

- Lead, mentor, and develop a high-performing team.
- Set clear goals, expectations, and maintain high performance standards.
- Collaborating with internal teams to address and resolve operational issues, ensuring and maintaining seamless operations
- Prepare and present reports on performance, inventory levels, and operational metrics to management.
- Use data-driven insights to make informed decisions and drive continuous improvement.

**Requirements**:

- Diploma or Bachelor’s degree in Logistics, Supply Chain Management, or a related field (or equivalent experience).
- Hands-on experience in warehouse operations, inventory control and managing RMA (Return Merchandise Authorisation) processes, including warranty returns, customer claims, and repairs.
- Proven ability to lead, motivate, and develop high-performing operational teams.
- Strong track record of setting clear goals, providing feedback, and driving accountability across diverse teams.
- Committed to fostering a culture of continuous improvement, accountability, and collaboration.
- Excellent interpersonal and communication skills with a collaborative mindset.
- Ability to balance departmental priorities with overall business objectives.

**Job Types**: Full-time, Permanent

Pay: $4,000.00 - $8,000.00 per month

**Benefits**:

- Employee discount
- Health insurance
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

Work Location: In person