Customer Care Specialist

**Job title** - Customer Care Specialist

**Location** - Singapore

**Job model **- Hybrid

This dynamic role offers you the chance to own customer satisfaction for the APAC region. From catering to customer queries and needs to navigating logistics and deliveries, you'll be the go-to expert for our clients in Asia for our Perfumery & Beauty (Personal Care) Business. Ready to make a real impact? If you're a customer service rockstar with a logistics brain and a global mindset, join our team to shape our future of customer experience today.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

**Your key responsibilities**
- Acceptance of payments through affiliate offices and direct customers. Knowledge of shipping documents, Bills of Lading & Documents of Credit. Review Letter of Credits to ensure that company is able to comply. Feedback to Sales and Marketing department on any potential issues of compliance. Liaise with Banks to achieve compliance of documentations for export. Preparation of For Internal Use Only Bank and Shipping documentations requirement for export of products including L/C negotiation with Banks to achieve KPI Targets.
- Handles numerous orders at one time and sets priority on orders to maximise customer service. Orders include one-off specials and standard customers, operating on a variety of lead-times. Orders are either local or export. Export orders include Letter of Credits in which she is responsible to ensure compliance to the terms and conditions.
- To support the Head of Customer Care; provide administrative platform and day to day customer support base for secured orders and back up support for other CCSs and prepare regular reports.
- To suggest appropriate corrective measures and improvements in customer service, logistics to supply and delivery of products to customers. To recommend improvements or enhancements to work-flow standards and productivity.

**We bring**
- A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
- A space to grow by encouraging and supporting curiosity and an open mindset.
- A culture that prioritizes safety and well-being, both physically and mentally.
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
- A flexible work environment that empowers people to take accountability for their work and own the outcome.
- Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity.

**You bring**
- GCE 'A' Level and or equivalent.
- 3 - 5 years of relevant experience in order processing, customer service or order fulfilment.
- Previous experience in ISO Certification. Knowledge of international shipping practices & Incoterms.
- Exposure in dealing with various countries in the Region. A self-starter and team player with ability to work under pressure with tight deadlines & minimum supervision.
- Strong interpersonal & problem-solving skills and able to work effectively under multi-cultural environment. Good communication skills to collaborate with internal and external stakeholders.
- Location: Mapletree Business City 30 Pasir Panjang Rd, #13-31 Mapletree Business City II, Singapore 117440

**Equal opportunities commitment**

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

**About dsm-firmenich**

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we