Technical Support Officer

1 week ago

Queenstown, Singapore ACKCIO PTE. LTD. Full time

Ackcio was incorporated in Singapore in 2016, and has drawn investments from prominent investors including Wavemaker Partners, Enterprise Singapore, Accelerasia, Aletra Capital Partners, Foundamental, and EF.

**The Job Description**

Ackcio builds reliable industrial IoT solutions to automate the process of monitoring geotechnical and structural sensors across construction, infrastructure, rail and mining. We have clients in over 40 countries across 6 continents. Our business is growing rapidly, and we are looking for a Technical Support Engineer to boost our growth in the Asia market.

**Responsibilities**
- Establish a trusted, strategic advisor relationship with each client and drive continued value of our products and services.
- Help identify individual customer challenges and develop action plans to address their needs in a clear and timely manner.
- Generate fresh ideas and best practices on how to proactively improve our users' experience and increase adoption of our products.
- Be a champion for Ackcio’s technical best practices, educating customers on the best and most effective ways to use our products and services in their projects.
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
- Work to identify and/or develop upsell opportunities or areas where our customers could further adopt our product within their organisation.
- Collaborate with cross-functional teams by providing important customer feedback, process-improvement suggestions and other actions that involve improving our product.
- Demonstrate product expertise through interactions with customers.
- Conduct product demonstrations and training sessions to improve user adoption.
- Develop, prepare, and nurture customers to achieve success.
- Advocate customer needs/issues cross-departmentally
- Assist the company sales team by getting involved in pre-sales activities to tailor our solutions to meet the customer requirements.

**Requirements**:

- Relevant education experience in computer science, network and ICT.
- Willing to go to customer sites to assist with on-site troubleshooting work if required.
- Willing to travel to assist our overseas clients.
- Excellent communication skills and strong customer focus with a pleasant and friendly personality.
- Proven analytical / problem solving ability.
- Fluency in written and spoken English is essential, additional languages beneficial.
- Demonstrated ability to learn new skills quickly.
- Thrives in a fast-paced environment and can adjust priorities on-the-fly.
- Proven ability to lead and manage initiatives to completion, multi-task, and work within tight deadlines.
- Ability to work independently and as a part of a team.
- Proven track record of helping customers solve issues they face.
- Goal oriented approach with a focus on maintaining workflows and meeting deadlines.
- Must want to help customers succeed - when they are successful, we are successful

Pay: $2,500.00 - $4,000.00 per month

Schedule:

- Monday to Friday

Work Location: In person

  • Technical Support Manager

    4 days ago

    Queenstown, Singapore DFO Global Performance Commerce Limited Full time

    **GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane. SUMMARY: GPC has an immediate opening for a...

  • Technical Sales

    6 days ago

    Queenstown, Singapore Columbus McKinnon Corporation Full time

    **Job Summary/Overview**: **Essential Duties and Responsibilities**: - Takes an active role in coaching distribution personnel and evaluating their competency in the support of all CMCO brands, products, and services. - Responsible for providing product category and/or vertical market expertise. - Conducting technical training to distributors/key customers...

  • Civil Technical Officer

    4 days ago

    Queenstown, Singapore PSA Singapore Full time

    We are the World's Port of Call. Our winning formula is our People. In our continuing journey to build great teams, we are looking for passionate individuals driven by a strong sense of purpose. It is only with the determination and commitment of our People that we can serve our customers, lead our industry and contribute to our nation to create new...

  • Technical Superintendent

    2 weeks ago

    Queenstown, Singapore Global Energy International Ltd Full time $60,000 - $120,000 per year

    Job Responsibilities:Safety Management: Implement company safety and environmental policies; assist the Technical Manager in vessel technical management and safety inspections.Operational Support: Provide technical guidance to ensure safe vessel operations and support Chief Engineers in maintenance, repairs, and safety compliance.Crew Assessment: Evaluate...

  • Operations and Customer Support Officer

    2 weeks ago

    Queenstown, Singapore Seraya Energy Full time

    COMPANY DESCRIPTION Geneco, a brand of YTL PowerSeraya, is an integrated energy provider committed to building a sustainable and accessible energy future for the communities it serves. As an authorised electricity retailer, Geneco sells electricity to homes, businesses, and industries across Singapore. Geneco's parent company, YTL PowerSeraya, is one of...

  • Transition Support Officer

    4 days ago

    Queenstown, Singapore MINDSG LTD Full time $30,000 - $60,000 per year

    A Transition Support Officer is responsible for providing hands-on, practical support, training and guidance to clients who are going through transitions, be it from School to Training & Development Centre, from Training & Development Centre to Employment & Development Centre (or vice versa), from residential to community care (or vice versa).Client's...

  • Learning Support Officer

    2 days ago

    Queenstown, Singapore MINDSG LTD Full time $30,000 - $60,000 per year

    The Learning Support Officer (LSO) plays a vital role in supporting the curriculum and enhancing the overall learning experience for students with special needs. LSO works closely with teachers and other school personnel to facilitate effective learning, contribute to programme delivery, and ensure smooth operational support.The LSO will assist teachers in...

  • Vp, Technical Delivery Manager

    2 weeks ago

    Queenstown, Singapore 3677 Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Technical Writing Specialist

    4 days ago

    Queenstown, Singapore SecureAge Technology Pte Ltd Full time

    Roles & Responsibilities Join our expanding Docs team and support the documentation needs of upcoming software. You will be responsible for developing and maintaining detailed technical documentation for our software, including HTML content. In this role, you will collaborate closely with internal stakeholders to ensure content accuracy and become...

  • First Vp, Technical Delivery Manager

    2 weeks ago

    Queenstown, Singapore 3677 Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...