Operations Risk

Trust is the first of a new breed of banks in Singapore - digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.

As an **Operations Risk & Controls Analyst,** you'd be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high quality products for our customers.

To support the Operations Process Architecture Lead in the overall effective and proactive management of risks and controls according to the Bank's Enterprise Risk Management Framework (ERMF).

**The Role Responsibility**:
**Risk and Controls**
- Develop good understanding of the Bank's Enterprise Risk Management Framework, processes and key controls.
- Work with Risk and Compliance on all aspects of risk management from a first-line perspective.
- Ensure risks, issues and control enhancements are identified, assessed and resolved in a timely manner.
- Plan and perform risk assessments to facilitate proactive risk identification in Operational processes.
- Ensure that all control assurance tests such as Control Sample Test (CST)/ Key Control Indicator (KCI) are relevant; and timely and effectively tested, with appropriate evidence of testing is sufficiently retained.
- Ensure root causes are assessed effectively for all exceptions noted and action plans are established to prevent reoccurrence.
- Prepare the Operations Risk Forum decks with complete, accurate and appropriate risk/ root cause assessments of operational risk event/ issue/ incident and risk management metrics. Provide inputs to other risk forums such as the country risk forum as needed.

**Incident management / Complaint management/ Operational risk events/ Regulatory breaches**
- Investigate and coordinate with relevant parties to perform root cause analysis to identify root causes that will prevent reoccurrence of the same operational risk event/ incident.
- Perform risk assessments to assess impact of the event on residual risks.
- Develop appropriate action plans are identified to address the root causes, in collaboration with relevant key stakeholders.
- Log incident and document incident reports, ensuring timeliness, accuracy, completeness of reporting; in line with the Group Operational Risk Framework (ORF) and Operational Risk (OR) procedures.
- Ensure adherence to the Compliance regulatory breach reporting procedures for regulatory breaches.
- Perform trend analysis of past operational losses, incidents and regulatory breaches to identify and address thematic issues and remediate the root causes.

**Audit/ Regulatory Inspection**
- Provide oversight during the audit/ inspection to ensure any observation is reflected factually and action plans are adequate to address the root cause of the issue.
- Track and monitor the remediation progress of the findings to ensure they are remediated by the committed timelines and the root causes have been addressed.
- Validate completed remedial actions before issue closure.
- Review the applicability of findings/ issues to the business unit for issued audit/ inspection reports. Validate audit ripples attestation to ensure any potential issues are effectively self-identified and timely remediated.

**Other risk governance initiatives**
- Work with the business unit to drive the various governance initiatives including such as risk awareness programs, account reconciliation migration activities and regulatory resolution plan.
- Raise the business unit's staff awareness of risk and controls and overall risk culture.

Key Stakeholders
- CXO
- Operations Management Team, Business Heads, Tech Team
- Group process owners / product owners
- Functional Partners including Risk, Compliance, HR, Finance, Legal, Audit.**

Regulatory and Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Role Specific Technical Competencies**:
**Skill**

**Target proficiency level**

Risk Management

Core

Control Design Assessment

Advanced

Control Operating Effectiveness Assessment

Advanced

Banking Operations Risks and Controls

Core

Regulatory Risks and Controls

Core

Operational Risks and Controls

Core

Retail Banking Digital Products and