Senior Technical Support Engineer, Storage

Senior Technical Support Engineer, Storage

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

HPE Nimble Storage has developed breakthrough architecture that combines flash memory with high-capacity disk to converge storage, backup, and disaster recovery for the first time. HPE Nimble Storage solutions are built on the idea that enterprises should not have to compromise between performance, capacity, ease of management, and price. The HPE Nimble Support Center provides technical and process solutions to our global SAN customer base. As a member of the Support Team, you will work remotely with customers and HPE Engineering to resolve from simple to highly complex issues on Nimble Storage products. The skills needed to be successful in this role are listed below.

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to HPE's solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

**_ Responsibilities: _**
- Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design.
- Occasionally responsible for providing a detailed technical design for enterprise solutions.
- Understands a broad spectrum of company technology in order to provide part or all of a detailed technical design which meets customer requirements.
- Often leads small to medium technical projects.
- Works with and under the direction of the Project/Technical Manager and with customer nominated representatives.
- Liaises with Solutions Architect as appropriate.
- Provides advice on solution and integration opportunities to defined segments.
- Provides technical leadership on specific integration activities that are part of an engagement.
- Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment.
- Communicates across client community, and is viewed as adding value.
- Demonstrates execution of the company strategy.
- Contributes to knowledge tools and communities, and ensures project learnings are documented and shared.
- Role models Knowledge sharing and re-use within practice or profession.
- Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards.
- Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc.
- Participates in the selling process in C&I and works with sales/principals on pre
- sales activities.

**_ Education and Experience Required: _**
- 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).

**_ Knowledge and Skills: _**
- Has sufficient depth and breadth of technical knowledge to be individually responsible for the design and scope of deliverables within a field of expertise.
- Has led small team in delivery of a specific deliverable.
- Has mastered at least one technical discipline with strong knowledge in at least three major technology areas.
- Possesses advanced level of business, technical, or functional knowledge.
- Has ability to perform/drive resolution of problems on combinations and interactions of products.
- Able to communicate and present complex issues with assurance and confidence.Demonstrates the use of consulting skills including: questioning, listening, ideas development, permission and rapport, and influencing.
- Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements.
- Owns and produces customer documenta