Key Account Specialist Asia Pacific

6 days ago

Jurong East, Singapore DACHSER (SINGAPORE) PTE. LTD. Full time

**Responsibilities**:

- Assist KAM Manager to maintain and develop business with target clients.
- Assist internal operation to implement and manage service performance.
- Assist KAM to respond to Tenders and RFQ's (in coordination with RHO TM)
- Assist KAM to implement the SOP/IOP with internal operation to ensure the operation / billing / reporting / KPI / OMS/ incident cases are done / settle timely under high quality.
- Arrange regular internal meeting with KAM / Operation / Finance or branches, create / update the IOP to ensure the rate review, operation procedure review, payment review, incident review.
- Ensure the requirements from clients are implemented properly.
- To be the initial customer escalation contact to deal with inquiries or service complain.
- Ensure timely escalation with operation management, KAM Manager and Department Head for emergencies.
- Prepare and follow up spot inquiry from clients, ensure the competitiveness of DACHSER quotation and solution.
- Monitor the operation to complete all reports such as billing report, KPI report, volume/revenue report or other tailor-made reports with good data quality before send to the customer as well as internal colleagues.
- Ensure the billing and payment schedule under agreed process. If any issue or problem, ensure the proactive approach to avoid the delay. Make the escalation with KAM Manager in time.
- Support the preparation of service review meeting with customer.
- Independent processing of business processes, customer communication and meetings (during the absence of the KAM).
- Build up and maintain the customer relationship for smooth operation and problem solving.
- Ad-hoc tasks will be assigned on regular basis by KAM Manager and Department Head.

**Job Requirements**:

- Bachelor Degree or equivalent qualification in Logistic Management / Supply Chain / Business Management.
- Industry knowledge for handling procedures of airfreight or sea freight.
- Minimum 5 years’ working experiences preferably in an international freight forwarding industry as sales staff or operation executive.
- Strong communication skill, service minded, sales oriented with excellent service quality.
- Positive attitude and must be a good customer-oriented team player in a fast paced environment.
- Possess high initiative with good interpersonal, verbal and written communication skills in English.
- Strong communication, negotiation and problem solving capabilities.
- High attention to detail who is meticulous and efficient.
- Cooperative, team player, self-disciplined and good time management.
- Can use resources to achieve goals and objectives within timeline.

**Job Types**: Full-time, Permanent

**Salary**: $3,000.00 - $3,200.00 per month

Schedule:

- Monday to Friday

  • Key Account Manager

    3 days ago

    Jurong East, Singapore SATS Ltd. Full time $96,000 - $192,000 per year

    Company description: About UsHeadquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and...

  • Senior Key Account Executive

    4 days ago

    Jurong, Singapore Mondelēz International Full time

    **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** You support key account teams on a wide variety of activities to meet our strategic growth plan. **How you will contribute** You will: - Support Account Managers to ensure an effectively communicated, coordinated and...

  • Key Account Manager

    4 days ago

    North-East Singapore Bollore Logistics Asia Pacific Full time

    **About the role** The incumbent will be part of a larger team within the Sales department in providing seamless and customer-focused solutions to support the achievement of business objectives. **What you will be doing** - Play an integral role in managing and growing the key accounts - Maintain and develop market shares by engaging the client...

  • Group Key Account Manager

    6 days ago

    Jurong, Singapore Mondelez International Full time

    Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You work in partnership with customers to define and execute a winning growth strategy for both Mondelēz International and the customer. How you will contribute You will: - Be accountable for delivering...

  • Group Key Account Manager

    6 days ago

    Jurong, Singapore Mondelēz International Full time

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** You work in partnership with customers to define and execute a winning growth strategy for both Mondelēz International and the customer. **How you will contribute** You will: - Be accountable for...

  • Head of Market Management, Sea

    4 days ago

    Jurong West, Singapore Festo Pte Ltd Full time

    **Head of Market Management, SEA & Pacific**: **Drive Strategic Growth & Market Expansion Across 8 Countries**: As a key member of the Senior Management Team, the **Head of Market Management** plays a pivotal role in shaping and executing the sales and marketing strategy across Southeast Asia & the Pacific. This leadership position is responsible for...

  • Accounts Manager

    1 week ago

    Jurong East, Singapore The Supreme HR Advisory Pte Ltd Full time $60,000 - $72,000 per year

    Work Location : Near Jurong East MRT , SingapaoreBudget: $4,500 - $6,000 + AWS + Variable bonusWorking Time : 5 Days Monday - Friday | 9am - 6pm (Fully Onsite)Job DescriptionWe are a Telecommunication company in Singapore. We provide Value Added Services to our customers who are Mobile Operators & OTTs in the Asia Pacific Region. We are growing rapidly and...

  • Key Account Executive

    6 days ago

    Jurong East, Singapore One Vogue Pte Ltd Full time

    Job Responsibilities: - Ensure smooth operation of the designated accounts which includes managing store inventory, and achived KPIs outlay for the retail stores to avoid any penalties or order cancellations - Work with Sales Manager to develop sales and marketing plans across key accounts and review Trading Terms for each key accounts as well as to prepare...

  • Business Development Manager

    1 week ago

    North-East Region, Singapore ASIA PACIFIC SOLUTIONS SUPPLY PTE LTD Full time $90,000 - $120,000 per year

    About the role As a Business Development Manager of Asia Pacific Solutions Supply Pte Ltd, you will play a crucial role in driving the company's growth in the region market. This full-time position will see you spearheading new business development initiatives to engage with a diverse customer base and secure profitable new contracts.What you'll be...

  • Key Account

    24 hours ago

    East Region, Singapore STAFFKING PTE LTD Full time $40,000 - $60,000 per year

    Highlight:Basic salary from $4000 to $5000Commissions applicableOwn vehicle is not required5-day workOffice HoursTransport allowance providedJob Description:Drive business development initiatives by identifying opportunities, managing new accounts, and leading turnkey project acquisitions.Build and maintain strong relationships with developers, contractors,...