
Senior Telesales Executive
4 days ago
**Make an Impact by**
1. Sales Achievement
- Meet or exceed individual sales targets for Singtel TV GA products, broadband services, revenue goals, and churn rate reduction.
- Deliver effective sales pitches tailored to current promotions, product updates, and company policies.
2. Administrative & Operational Support
- Consistently meet key performance indicators (KPIs) set by the company.
- Handle escalated issues from customers, Customer Service, Sales Support, and other internal teams with professionalism and efficiency.
- Uphold the organization’s Core Values:
- Cultivate a Growth Mindset, Operate with Integrity, Make Customer First, Maximize Teamwork, Innovate with a Challenger Spirit and Take ownership.
3. Customer Experience
- Serve as a Singtel brand ambassador, delivering a positive and consistent customer experience.
- Support the implementation of Customer Experience (CE) strategies within the telesales team.
- Assist Team Leaders in improving Customer Experience (CE) Score
4. Other responsibilities
- Mentorship & Guidance: Support and mentor junior telesales executives in achieving their targets and improving sales effectiveness.
- Quality Assurance: Perform call reviews and provide feedback to team members to uphold quality standards.
- Training Support: Assist Team Leaders and Sales Trainers in onboarding and upskilling new hires.
- Process Improvement: Identify gaps in sales processes or customer handling and propose enhancements to drive better performance and customer satisfaction.Performance Reporting: Provide insights and recommendations during sales reviews; share best practices to improve overall team outcomes.
**Skills for Success**
- Diploma in any field with a minimum of 2 years’ experience in Telesales or telemarketing, OR
- GCE ‘A’ Level with at least 6 months’ sales experience.
- Basic understanding of internet and telecommunications services.
- Customer-focused, self-motivated, and results-driven.
- Excellent verbal and written communication skills in English.
- Strong ability to engage, connect, and build rapport with customers.
- Effective team player with sound interpersonal skills.
- Energetic, enthusiastic, and professional demeanor.
- Comfortable working in a fast-paced, target-driven environment.Able to commit to a rotating shift: 12:00 PM - 9:00 PM, 5 days per week (Sunday fixed off).
**Rewards that Go Beyond**
- Full suite of health and wellness benefits
- Ongoing training and development programsInternal mobility opportunities
**Are you ready to say hello to BIG Possibilities?**
**We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
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