Operations Executive
2 weeks ago
**Job Title**:Operations Executive
**Team**:Operations
**Overall Purpose:
Safe Space is a fast-growing mental health tech start-up based in Singapore. We’re a B2B2C digital mental healthcare provider that provides not only fast & discreet access to clinical therapy services but coaching and mental health education.We are a group of passionate innovators who believe in creating tech solutions for the social good.
At Safe Space, we believe in “People, Passion and Purpose”. We invest in people who embrace creativity and enjoy taking ownership of their work. We work in small teams to try new ideas, iterate and move fast to develop products.
We are expanding the research function role and are now looking to hire a Part-Time Operations Executive to join our team. This role will be responsible for ensuring positive customer experiences, clearing operational procedures, process mapping, and handling operational escalations.
As our Operations Executive, you will be reporting to the Operations Manager, and working with her in our exciting start-up environment. You will work with the rest of the Safe Space team to uncover new ways to make Safe Space a part of everyday life and to improve our service offerings operationally, such as creating and implementing standard operating procedures across projects & departments.
Do you enjoy being involved in setting up processes and reviewing processes to enhance Customer Experiences? If you answered yes to the above, here’s your chance to do just that We’re currently looking for someone who can commit full-time to join us
**Responsibilities**
- Improve customer service experience to encourage engaged and repeat customers
- Take ownership of customer issues and follow problems through to resolution
- Recommend improvements to existing customer service procedures and policies
- Keep accurate records and document customer service actions and discussions
- Analyze data using various statistical methods
- Team lead for Offshore Customer Support Team
- Setting up and running new initiatives for Operations / Customer Support
- Working on cross-department SOPs and collaboration
- Review and approval of new documentation/articles for the client’s knowledge
- Maintain an orderly workflow according to priorities
**Skills / Experience**
- Excellent command of English
- Exceptional communication skills, highly organized, collaborative and detail-oriented
- Experience in creating process flow diagrams
- Empathetic, passionate about improving mental health, positive attitude with a desire to help our customers reach their mental health goals
- Results-driven mentality, with a bias for speed and action
- Strong analytical skills, with the ability to translate data into insights
- Degree/ Diploma in Business Management/ Business Administration / Project Management
- Strong communication and listening skills
- Analytical and problem-solving skills
- Critical thinking skills
- Time-management skills
- Comfort in a startup environment where we move quickly and wear many hats in a dynamic environment
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