Customer Service Executive

**COMPANY DESCRIPTION**

Founded in 1970, Mediterranean Shipping Company (MSC), S.A of Geneva, Switzerland, is one of the world’s leading container shipping lines. We are a privately-owned global organization operating a network of over 675 offices in 155 countries, employing a team of over 180,000 dedicated individuals. We have an established fleet of 760 container vessels with an intake capacity of circa 23 million TEU carried annually. Our global sailing schedules cover 300 routes, calling at 520 ports, allowing us to deliver our clients’ cargo almost anywhere in the world.

Operating as independent national carriers, with sea freight offering complemented by our integrated warehousing and haulage services, we offer customers a true door-to-door and global service with unrivalled local knowledge. Trained and experienced experts for our full range of services, including reefer, out-of-gauge, breakbulk and each of our trade services, gives us the ability to uphold the personal service we’re globally recognized for, offering customers peace-of-mind that we will be on-hand to help whenever we are needed.

An opportunity is now available for a career-minded individual to join us in MSC South East Asia (Singapore) Pte Ltd, as **Customer Service Executive **.**

**RESPONSIBILITIES**

**We Offer**

You will embark on a great journey with excellent career development opportunities in a global organization. As **Customer Service Executive **, you will join a small but dynamic team of professionals to execute MSC business plans with aim to provide high quality customer support and promote MSC services as a brand. You will have the opportunity to work and communicate across geographical and cultural borders that will enable you to build a strong professional network, as well as develop effective and efficient communication across diverse cultures.

**Key Responsibilities**

Reporting to the Customer Service Manager, you will provide backend customer support to handle enquiries or feedback regarding booking or shipment statuses, freight rates or any matters concerning their bookings, promoting MSC’s services as a brand in accordance with our Company’s business strategies.

Key responsibilities include the following:

- Handle customer’s enquiries on rates, shipment status or any matters concerning their bookings;
- Responsible for assigned account’s requirement and ensure Shipping Instructions (SIs) are being complied with;
- Handle all contract filing for assigned trade services;
- Handle any request from customers on Change of Destination (CODs);
- Coordinate with internal Sales and Documentation departments on any rates discrepancies on final bookings list for any Electronic Manifest Corrector (EMCs) to be issued;
- Assist container tracking and advise status to customers via our track and trace system;
- Ensure proper entry of shipping details into Portnet system;
- Ensure any new client information or change in address or existing customer is updated correctly in internal TMS system;
- Handle all vessel freighting and vessel closing for assigned trade services;
- Support Department Manager to guide any junior or less experienced colleagues within the department / team;
- Proactively support the Department Manager in identifying any system / process misalignments or improvements to ensure a sustainable customer service satisfaction as per organization’s goals.

**QUALIFICATIONS**
**Who We Are Looking For**
- Min Diploma in any discipline;
- At least 2 to 3 years of relevant Customer Service experience, preferably from a shipping container line or shipping industry;
- Experience in using Portnet system;
- Experience in using any customer booking system;
- MS Office:

- MS Excel, MS Word and MS Outlook
- Strong verbal and written communication skills to both internal and external stakeholders;
- Customer service oriented;
- Positive and enthusiastic to promote MSC’s services as a brand and provide a good customer service experience;
- Team player with the ability to work cohesively with colleagues across various functions / departments;
- Organized with the ability to meet tight deadlines;
- Meticulous with an eye for details;
- Able to work independently.

**OTHER INFORMATION**
If you are up for the challenge, you could be our new colleague