Account Run Leader

**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $6,100 - $8,000 Per Month**Date Posted**
- 1 hour agoAdditional Details

**Job ID**
- 103849**Job Views**
- 1Roles & Responsibilities

**Job Summary**

Leads one or multiple projects with moderate complexity. Assists in managing aspects of larger programs. Assists defining requirements and designing and implementing IT service-based project modifications and development. Recommends changes or alternate paths as appropriate.
- Being client-facing role as Running/Ongoing Service Leader, supporting single client for overall service delivery quality, and reporting the measurements/SLAs to client.
- Creates and implements service/project definitions, schedules, budgets, and objectives for one or more medium sized projects of low to moderate complexity. Prepares detailed statements of work and gains concurrence and approval from stakeholders regarding various project aspects and adjusts accordingly. Participates in delivery assurance reviews to ensure adherence to project management policies and procedures.
- Assists in the staffing of projects. Organizes project team members to ensure communication and understanding of deadlines, assignments and objectives. Participates in work as applicable.
- Manages costs, schedules and quality by overseeing project deliverables. Ensures schedule and budget are met. May revise as appropriate.
- Performs ongoing review of project status; identifies possible project risks. Recommends and implements risk mitigation solutions as approved and as appropriate.
- Works in conjunction with team members and stakeholders to manage changes to technical requirements, business requirements and schedule of the project. Provides input on possible changes needed based on current project status.
- Manages client, company and project team expectations for agreed upon project performance by obtaining and providing project metrics. Recommends changes or alternate paths based upon performance and metrics.
- Oversees assigned personnel for projects. Assigns work and provides direction with regard to timeliness and completion of project objectives. Addresses performance issues within prescribed guidelines. Provides performance input upon completion of project.

**Requirements**:

- Bachelor's degree in business administration, information technology, engineering or related field preferred
- Six or more years of experience in project management
- Experience working with project management methodology such as Catalyst including budget development, project planning, control and assurance methodologies, project management software and finance and accounting concepts and practices
- Experience working with client vision, business objectives, and critical success factors
- Experience working with delivery assurance principles and appropriate procedures relevant to area
- Experience working with techniques and approaches related to the architecture, development, integration, and deployment of project phases
- ITIL certified, having ITSM practice experience in service delivery to MNC client
- Experienced service desk, or desktop/field support service leader, would be preferred
- Having BMC /ServiceNow practice experience, being able to look into dashboards, data views for SLA monitoring on incidents, service requests, problems, changes, CMDB, etc.
- Preferable someone with Banking experiences.
- Skilled in estimating and common project management desktop tools
- Good communication skills
- Good leadership skills to train, guide and mentor the work of less experienced personnel
- Creative thinking and problem solving skills
- Ability to handle multiple tasks simultaneously and switch between tasks quickly
- Ability to manage medium sized projects
- Ability to work in a team environment
- Ability to create and maintain formal and informal networks
- Willingness to travel

Tags

account

run

leader