Venue Leader

7 days ago

Singapore YOCHI ASIA PTE. LTD. Full time
Job Scope
The Yo-Chi Venue Leader is responsible for creating great customer experiences by running a seamless venue operation.This includes leading a strong customer service focus, driving quality standards, people management, maintaining a safe working environment, and full accountability to achieve commercial results.
Roles and Responsibilities
  • Model ideal customer service standards and ensures every team member is committed to doing the same
  • Deliver serviced-based training and coaching for Team Members and other venue leaders as required
  • Manage all food inventory to maximise sales and profitability
  • Drive a high level of product knowledge among the team through training
  • Manage and lead all team members through the entire employment lifecycle
  • Recruit and onboard new team members as required
  • Record and act upon any identified hazards in the venue
  • Provide feedback and ongoing coaching of the team to build on product quality, knowledge, and service skills
  • Implement performance management plans with underperforming team members as required
  • Work with the operations team on venue business planning, including local marketing and Communi-Chi

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