L1 Support Specialist
4 days ago
**Responsibilities**:
- Act as first line of technical support to client's customers on learning platform
- Work closely with customer support team members
- Log call tickets accurately using ticketing system
- Users information gatherings on issues/ requests
- Troubleshoot, diagnose and resolve issues at L1
- Facilitate meetings and work closely with L2 & L3 engineers or vendors
- Follow up and notify users upon resolution of issues
- Maintain and update documentation and knowledge
- Provide users training and recommendation based on users' feedback
- Comply with service level targets
**Requirements**:
- Diploma in IT or equivalent
- Service Desk environment experience
- Team player and good interpersonal skills
- Professional and service oriented
- LMS experience is an added advantage
Job Code: YIHN
EA License NO.: 01C4394
572614
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