Senior Associate, Application Sre Support, Core
2 weeks ago
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.?
Key Accountabilities
- Perform root cause analysis and contribute to problem solving
- Ability to provide continuous improvement initiatives and automating recurring tasks to reduce toil for both end users and our own team
- A team player across all sub-teams within core infrastructures systems
- Able to provide quality service to business users
**Responsibilities**:
- To carry out Level 1& 2 support rotations among the team members. Mostly on-call basis during off office hours.
- To carry out implementations on weekends.
- Ability to trouble-shoot technical related problems and take corrective action
- To develop monitoring tools/alerts to create proactive actions
- To work with third party vendor/support team to provide a seamless support model for the business.
- Able to take ownership of issues and follow through to closure.
- To coordinate and perform system maintenance process.
- To be able to drive himself/herself to learn new things while dealing with daily production support
- To communicate effectively and work efficiently with a group of people supporting both functional/technical areas.
**Requirements**:
Technical Experience
- IT Support experience
- Technical skills on MongoDB/Postgres/Openshift, Unix Shell scripting is highly desirable.
- Working experiences in a Unix/Linux platform is a must.
- Development skills (Java) and knowledge of standard technologies (HTML, Javascript, XML, J2EE) is a plus.
Non-technical Experience
- Working in a very collaborative and agile team, you are expected to work interdependently - collaborate, negotiate, make trade-offs, handle conflicts.
- Strong capability to solve problems, be an out-of-box thinker who frequently comes up with new ideas.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
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