Avp, Application Support Engineer

Business Function
Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's processes and inspire to delight our business partners through our multiple banking delivery channels.

**Responsibilities**:

- Application improvements ranging from performance and operational improvements, identification and remediation of system and process Toils.
- Ensure timely service restorations within SLA’s. Drives Root Cause Analysis with technology partners, post incident resolution and facilitates RCA reviews.
- Working in a stretch role to take forward production issues from analysis to production fix/ deployment.
- Follow Production Support Processes and provides input to strengthen the same.
- Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment.
- Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue), Incident escalation and responsible for communications with management
- Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management
- Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex incidents.
- Strong stakeholder management skills with main focus on continuous service improvement, consistent delivery and stability of production.
- Toils automation. Automation of manual activities / processes for Production teams. (Automation experience required)
- Site Reliability Engineering principles implementation. Implements SRE practices in CORE Banking.
- Manages the identification and development of monitoring and improvements (process/ systemic) to improve the reliability of Production systems.
- Build automation and Observability tools to detect, troubleshoot and recover systems faster and improve Production systems reliability and resiliency.
- Build predictive tools and solutions using Machine Learning capabilities. Make best use of available logs and instrumentation.

**Requirements**:

- 7 - 14 years of strong experience in the Banking industry with minimum 3+ years in Run-the-Bank (RTB) lead role with a proven track record of working in Finacle CORE Banking Production systems in a multi-country environment
- Must have Good technical and functional knowledge of FINACLE v10 and v11 in Payments and interfaces, Loans (Retail and Corporate), Limits, Collaterals, CASA/ TD, WMS modules.
- Knowledge of Finacle EOD-BOD and batch jobs.
- Managed Open Systems (Eco systems) and multi-countries production environment.
- Good knowledge of production Infrastructure, performance monitoring, fine-tuning and reporting tools
- SRE, Implement Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment. Experience in automating toils and automation solutions.
- Production automation (Automation experience required). Automation of manual activities /processes for Production teams. Automation experience using Python is an added advantage.
- Good Communication skill, Positive work attitude and self-motivated can work independently as well as in a team.

Technological Requirements
- Hands-on SRE/ Production support experience on Core Banking platform
- Strong technical skills, e.g. scripting or programming experience, DBA/SA skills etc.
- Strong transformation and change management experience
- Software Configuration Mgmt., Quality Control Mgmt, Version Control Mgmt
- AIX / Linux / VM/ Cloud - Openshift
- Database - Oracle / Postgres
- Application Servers - IBM WebSphere, JBoss
- Middleware technology - MQ, File transfers
- Scheduling software
- Good to have experience in Cloud - Openshift

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.