Avp, Sre Engineer, Core Banking Technology, Group Technology

Business Function
Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.?
Responsibility
- Application improvements ranging from performance and operational improvements, identification and remediation of system and process toils.
- Ensure timely service restorations within SLA’s. Drives Root Cause Analysis with technology partners, post incident resolution and facilitates RCA reviews.
- Working in a stretch role to take forward production issues from analysis to production fix/ deployment.
- Follow Production Support Processes and provides input to strengthen the same.
- Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment.
- Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management
- Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management and escalations
- Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex incidents
- Strong stakeholder management skills with focus on continuous service improvement, consistent delivery and stability of production.
- Manage FINACLE v10 and v11 CORE Banking incidents/ enhancements in CIF (CRM Application) and interfaces, CASA/TD.
- Desirable to handle end to end Finacle environment setup.
- Desirable to handle support for Finacle environments including troubleshooting and configuring new services.
- Toils automation. Automation of manual activities / processes for Production teams. (Automation experience required)
- Site Reliability Engineering principles implementation. Implements SRE practices in CORE Banking.
- Manages the identification and development of monitoring and improvements (process/ systemic) to improve the reliability of Production systems.
- Build automation and Observability tools to detect, troubleshoot and recover systems faster and improve Production systems reliability and resiliency.
- Build predictive tools and solutions using Machine Learning capabilities. Make best use of available logs and instrumentation.
- Strong communications skills and understands and works well within global team, ensures proper handoff of incidents and details.

**Requirements**:

- An undergraduate degree or higher
- 7 - 14 years of strong experience in the Banking industry with minimum 3+ years in Run-the-Bank (RTB) lead role with a proven track record of working in Finacle CORE Banking Production systems in a multi-country environment
- Must have Good technical and functional knowledge of FINACLE v10 and v11 in CIF and interfaces.
- Knowledge of Finacle EOD-BOD and batch jobs.
- Managed Open Systems (Eco systems) and multi-countries production environment.
- Good knowledge of production Infrastructure, performance monitoring, fine-tuning and reporting tools
- SRE. Implement Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment. Experience in automating toils and automation solutions.
- Good hands-on experience of AIX/ Linux/ Openshift/ AWS/ PCF/ Kubernetes
- Good hands-on experience of Databases - Oracle/ EDB/ Postgres/ MariaDB
- Good hands-on experience in Java & Spring boot, Python.
- Knowledge of Middleware systems/ Kafka, REDIS.
- Experience in Incident, Change and Problem Management
- Good working experience in Elasticsearch, Logstash, Grafana/ Kibana, AppDynamics etc.
- Production automation (Automation experience required). Automation of manual activities /processes for Production teams. Automation experience using Python is an added advantage.
- Good Communication skill, Positive work attitude and self-motivated can work independently as well as in a team.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.