Global Product Trainer, Platform Operations

7 days ago

Singapore TIKTOK PTE. LTD. Full time

**Responsibilities**

**About TikTok**

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

**Why Join Us**

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make an impact happen with a career at TikTok.

**Team Introduction**

The team is responsible for the user knowledge base management of products. It aims to guide platform users to learn platform knowledge more intelligently and easily through professional content and training programs. The goal is to optimize users' online learning experience and results.

**The role**:
We are looking for a Global Product Trainer in developing and delivering technical training programs and materials on platform knowledge for existing and new users. To be successful as a Global Product Trainer, you should have proven records in building technical training programs and materials, initiating new strategies to improve existing training programs and working with stakeholders to ensure training programs reflect the latest features and functionality of the platform offerings.

**What you will be doing**:
1. Design, develop and provide technical training programs and materials for platforms for users to master the different features and functions.

2. Optimise training material, technical instructions web-based training material (online videos) and conduct live training sessions for users.

3. identify training needs and develop training strategies based on user behaviours and task needs, and continuously optimize interactive learning design and online teaching methods.

4. Responsible for using different online learning tools to optimize users' online learning journey experience, and to improve users' knowledge transformation effect.

**What you should have**:

- Relevant Bachelor's degree in a business field with at least 3 years of experience as a Product Trainer or in a similar position is required;
- Proven records in delivering technical training programs, technical writing and setting up user manuals;
- Strong analytical and problem-solving skills;
- Strong multitasking and time management skills.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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