Digital Platform Trainer

1 week ago

Singapore MCGRAW-HILL EDUCATION (SINGAPORE) PTE. LTD. Full time

**Spirit to Win**

Could your creative thinking build the future? McGraw Hill makes a difference for learners and educators across the world. Our team needs individuals with new ideas who connect with people in innovative ways.

McGraw Hill is seeking a passionate **Digital Platform Trainer **to join our team. If you have a knack for connecting with people, delivering high-quality training, and enhancing the customer experience, this is the perfect opportunity for you

**How can you make an impact?**

You will also work with Sales and Marketing teams to identify at-risk accounts that have not optimized usage potential. Consult with account managers to determine optimal training programs to reach end-users. Engage customers to ensure key product features are enabled, well-advertised, leveraged and solve customer needs. Communicate professionally and comfortable with librarians, faculty, and students. Share feedback with Professional Management and Sr. Leadership.

**A typical day might include**:

- Identify customer specific training needs to improve the user experience and overall usage of our digital products.
- Work with Sales and Marketing teams to identify at-risk accounts that have not optimized usage potential while consulting with account managers to determine optimal training programs to reach end-users.
- Engage customers to ensure key product features are enabled, well-advertised, leveraged and solve customer needs.
- Utilize data and analytics for decision making, identifying at-risk accounts that have not optimized usage potential.
- Answer customer enquiry tickets actively and professionally coming from librarians, faculty and students. Share feedback with Professional Management and Sr. Leadership.
- Create a communication plan that will educate faculty, librarians, and students of the available resources.
- Develop various ways to effectively communicate unique selling features and product functionality by creating and using videos, webinars, etc.

**We’re looking for someone with**:

- Bachelor’s or advanced college degree in a related field
- Minimum of two years' experience in a customer facing role
- Experience working in a college/university setting is a major plus
- Experience working in a library environment or directly with librarian serves as a plus
- Demonstrated organizational, analytical, and interpersonal skills, creative thinking, problem solving with an immense attention to detail
- Experience developing/delivering professional trainings
- Experience in learning multiple digital platforms and the ability to teach others
- Excellent written, oral and presentation skills
- Ability to travel at least 25% in the role

**Why work for us**:
At McGraw Hill, innovation drives everything we do. You'll have the chance to grow and develop while making a lasting impact on the education industry.

  • Medical Digital Platform Trainer

    2 weeks ago

    Singapore Mheducation Full time

    Overview Spirit to Win Could your creative thinking build the future? McGraw Hill makes a difference for learners and educators across the world. Our team needs individuals with new ideas who connect with people in innovative ways. McGraw Hill is seeking a passionate Medical Digital Platform Trainer to join our team. If you have a knack for connecting with...

  • Adjunct Trainer

    1 week ago

    Singapore FIRSTCOM ACADEMY PTE. LTD. Full time

    Position Overview FirstCom Academy is seeking a knowledgeable and engaging Adjunct Trainer (Digital Marketing)to deliver WSQ-accredited courses. The ideal candidate must hold a valid ACTA or ACLP certificate and possess strong hands-on experience in digital marketing, including website building, paid ads, SEO, social media marketing, and campaign analytics....

  • Ict / Digital Skills Trainer - Freelance

    6 days ago

    Singapore EDUQUEST INTERNATIONAL INSTITUTE PTE. LTD. Full time

    If you are passionate about training in the adult-education sector and possess the relevant qualification and/or experience, please write to us! Subject matter expertise in sectors such as Food Services, Retail, Hotel, and Tourism will be an advantage. As a trainer, you will be required to: - Assess and ensure the trainees pass with flying colors with...

  • Global Product Trainer, Platform Operations

    1 week ago

    Singapore TIKTOK PTE. LTD. Full time

    **Responsibilities** **About TikTok** TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo. **Why Join Us** At TikTok, our people are humble, intelligent, compassionate...

  • ICT Trainer

    14 hours ago

    Singapore ACP Computer Training & Consultancy Full time

    ICT Trainer – Architect of Tomorrow’s Digital Leaders About the Role We are on the search for an exceptional ICT Trainer – not just an instructor, but a visionary mentor and digital pioneer who will inspire and equip Primary 1 to Primary 6 students with the skills to thrive in a fast‐changing, technology‐driven world. This is no ordinary teaching...

  • Trainer

    6 days ago

    Singapore Make The Change Pte. Ltd. Full time

    Singapore Job Type Part Time Have you ever wondered what it’s like to create an impact on a group of young adults through teaching? As a freelance trainer, you will have the opportunity to inspire and conduct educational programmes to primary and/or secondary school students. **Requirements**: **Essential Duties and Responsibilities of a Trainer** -...

  • ICT Trainer

    1 week ago

    Singapore AC P. COMPUTER TRAINING & CONSULTANCY PTE LTD Full time $60,000 - $120,000 per year

    ICT Trainer - Architect of Tomorrow's Digital Leaders About the Role We are on the search for an exceptional ICT Trainer - not just an instructor, but a visionary mentor and digital pioneer who will inspire and equip Primary 1 to Primary 6 students with the skills to thrive in a fast-changing, technology-driven world. This is no ordinary...

  • Adjunct Trainer

    6 days ago

    Singapore AVANTUS TRAINING PRIVATE LIMITED Full time

    **Adjunct Trainers (Digital Skills & Emerging Technologies)**: - Join Avantus in shaping the future workforce! _ Avantus is expanding and we’re looking for passionate **Adjunct Trainers**to collaborate with us in delivering **WSQ-accredited courses**in high-demand areas. **Areas of Expertise (We’re looking for specialists in one or more)**: - Digital...

  • Adjunct Trainer

    4 days ago

    Singapore Avantus Training Pte Ltd Full time

    Adjunct Trainers (Digital Skills & Emerging Technologies)Join Avantus in shaping the future workforce!Avantus is expanding and we’re looking for passionate Adjunct Trainers to collaborate with us in delivering WSQ-accredited courses in high-demand areas. Areas of Expertise (We’re looking for specialists in one or more)Digital Marketing (SEO, SEM, Social...

  • Adjunct Trainer

    1 week ago

    Singapore AVANTUS TRAINING PRIVATE LIMITED Full time $80,000 - $120,000 per year

    Adjunct Trainers (Digital Skills & Emerging Technologies)Join Avantus in shaping the future workforceAvantus is expanding and we're looking for passionate Adjunct Trainers to collaborate with us in delivering WSQ-accredited courses in high-demand areas.Areas of Expertise (We're looking for specialists in one or more):Digital Marketing (SEO, SEM, Social...