Client Relationship Director, Apac, Hedge Fund

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services. **Job Description**: A leading innovator in alternative investment technology solutions and services, SS&C is also home to the industry’s largest fund administrator: SS&C Fund Services, helping funds of all sizes from start-ups to today's largest funds. Named "Best Administrator: Technology" in the 2020 HFM US Services Awards. Across all of SS&C, we serve nearly $45 trillion in managed assets. We have assembled an exceptional team of fund accounting experts and equipped them with the industry’s leading technology, which SS&C built and supports. With this distinct advantage in intellectual capital and technology, we are always prepared to service any new structure, asset class or regulation, giving you the speed and agility to capitalize on new opportunities. As the Client Relationship Director for the region, you will be responsible for accounts in APAC. **Job Description**: - Develops and maintains exceptional client relationships.- Provides and oversees support and service activities for a designated client or group of clients, ensuring their operational needs and issues, both tactical and strategic, are managed to the highest level of satisfaction. Ensures quality service and operational performance within the parameters of program and delivery standards.- Develops understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.- Acts as a primary point of client contact to coordinate resolution of service incidents and escalation of technical issues.- Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.- Manager of staff leaders for multiple departments, or manager of professionals who work on issues that require in-depth knowledge or specialized skills.- Exercises wide-latitude to make decisions to achieve defined goals. Establishes operational objectives and provides strong tactical leadership.- Coordinates with senior management or executives on critical cross-departmental or functional issues, removing barriers to operational success.- Participates in the development and implementation of company policies.- Accountable for the results of one or more departments. Main Responsibilities- Own and pro-actively manage a portfolio of key client relationships- Ensure all SS&C service levels meet or exceed client expectations- Build trusted relationships with the Clients' key contacts (CFO, COO, etc.)- Capture client feedback to drive strategic change initiatives and trend analysis- Organize and chair formal service level review meetings with clients- Articulate the benefits of SS&C services and business model to clients- Incorporate client initiatives, needs, and structures into formal account plans- Foster strong internal working partnerships within all SS&C service areas- Identify cross-selling opportunities within existing client base- Develop and translate MIS into process / service enhancement recommendations- Work closely with sales team and contributing to marketing efforts- Maintain knowledge of industry trends and their potential impact on SS&C- Occasional travel is required- Coordinate with senior management or executives on critical cross-departmental or functional issues, removing barriers to operational success.- Participate in the development and implementation of company policies. To be successful in this role, you would need to have: - Minimally a degree with over 12 years of related experience- Strong analytical skills and business acumen- Strong organizational skills and attention to detail- Strong verbal and written communication skills- Strong dispute resolution and effective problem solving skills- Demonstrated experience in client management- Experience in consultative sales- Demonstrated customer service and continuous improvement focus- Ability to work in changing, fast-paced work environment- Experience with hedge fund and private equity accounting- Extensive industry experience is necessary along with long term relationships with key industry vendors and fund managers- Proven teamwork skills.- Possess techniques for delivering effective presentations- Possess skills in preparing and presenting business cases Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsol