Contact Center Officer

1 week ago

Singapore JJ Consulting Services Full time

Our Client is an established company in Singapore, who is seeking to recruit Customer Service Officers.

Contact Center Officer (Office Hours/ Location - Ang Mo Kio)

**Responsibilities**:

- Provide quality customer service to customers either by telephone or electronically
- Respond and follow up promptly to customer enquiries
- Obtain and evaluate all relevant information to handle enquiries and complaints
- Record details of enquiries and customer interactions including actions taken
- Work effectively with a variety of situations, individual and groups
- Demonstrate effective telephone techniques that meet Quality Assurance standards

**Job Requirements**:

- GCE ‘O’ Level and above
- Strong team player
- Self-driven individual with a positive attitude
- Customer-oriented with good interpersonal and communication skills (oral and written)
- Pleasant disposition and personality
- Highly adaptable to a fast-paced and dynamic environment
- Problem analysis and problem-solving skills
- Work hours: will be 8am - 6pm (Mon-Fri) and 8am - 2pm (Sat), Sun and PH off.

JJ Consulting Services

EA Licence No.: 12C6207

Work Location: In person

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