Contact Center Officer

**About NETS** The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards...

Join to apply for the Contact Center Team Lead role at Peoplebank Asia . Job Title: Team Leader – Contact Center Location: Suntec, Singapore Employment Type: Full-time Contract Salary Range: Up to SGD 4,500 per month Eligibility: Open to Singaporeans Job Overview We are looking for a Team Leader to supervise and guide a team of Customer Service Officers...

The Transformation Lead provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...

Location: CBD area Employment Type: Full-time Role Overview We are looking for a dynamic Contact Center Service Manager to lead our customer engagement operations. This role is responsible for managing inbound and outbound contact center activities, ensuring exceptional customer experience, and driving operational excellence through effective leadership and...

Location: CBD area Employment Type: Full-timeRole Overview We are looking for a dynamic Contact Center Service Manager to lead our customer engagement operations. This role is responsible for managing inbound and outbound contact center activities, ensuring exceptional customer experience, and driving operational excellence through effective leadership and...

Our client is a Listed company, specializing in contact center software and other communication technology. **Principal Responsibilities** - Develop and deliver consulting services that support business development & demand generation of the contact centers - Strong focus on Value Realization Services consulting bookings, new revenue growth and renewal of...

Design, implement, and operate Amazon Connect contact centers: build IVRs, queues, and routing; integrate with Lambda/Lex/Polly/DynamoDB/S3/CloudWatch and CRMs; implement CI/CD and IaC (CloudFormation/Terraform); uphold security/privacy and real‐time analytics. Years of experience: 3–5 years AWS development with hands‐on Amazon Connect and related...

A multinational financial services corporation is seeking an SVP - Head of Service Delivery for the Contact Center in Singapore. This role involves leading contact center operations to ensure exceptional customer service and operational efficiency. The ideal candidate has over 12 years of experience in customer operations, including senior management, and is...

## For additional information, please review .SVP - Head of Service Delivery - Contact Center page is loaded## SVP - Head of Service Delivery - Contact Centerlocations: Singapore Singaporetime type: Full timeposted on: Posted 24 Days Agojob requisition id: The SVP - Head of Service Delivery - Contact Center will lead and oversee all aspects of contact center...

Overview The SVP - Head of Service Delivery - Contact Center will lead and oversee all aspects of contact center operations, ensuring exceptional customer service delivery, operational efficiency, and compliance with regulatory guidelines. This role is responsible for conceptualizing, planning, and executing strategic initiatives to modernize and innovate...