LCNC Contact-Center Engineer

7 days ago


Singapore CareCone Group Full time

Design, implement, and operate Amazon Connect contact centers: build IVRs, queues, and routing; integrate with Lambda/Lex/Polly/DynamoDB/S3/CloudWatch and CRMs; implement CI/CD and IaC (CloudFormation/Terraform); uphold security/privacy and real‐time analytics. Years of experience: 3–5 years AWS development with hands‐on Amazon Connect and related services; strong contact‐center technology background (ACD). Must‐have skills Amazon Connect (Contact Lens, call flows, routing profiles, IVR); CloudWatch monitoring. AWS integrations (Lambda, Lex, Polly, DynamoDB, S3) and CRM/ticketing (e.g., Salesforce). CI/CD & IaC on AWS; security & privacy controls for voice/data interactions. Nice‐to‐have skills GenAI for agent assist (Amazon Q/Bedrock); advanced reporting & analytics. Broader AWS stack: Lambda, DynamoDB, CloudFront, S3, EC2; Python for Lambda. Key strengths : Customer‐journey thinking; calm incident handling; automation mindset; crisp stakeholder updates. Seniority level Mid‐Senior level Employment type Full‐time Job function Information Technology Data Infrastructure and Analytics #J-18808-Ljbffr



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