Practice Specialist, Contact Center Ai and Docai

Minimum qualifications:

- Bachelor's degree in Computer Science, related Software Engineering field, or equivalent practical experience.
- 10 years of customer-facing experience in the enterprise space translating customer needs into solutions.
- Experience with AI solutions related to enterprise architectures.
- Experience managing development of technical solutions or Go-To-Market strategy, and execution within AI and cloud domains.

Preferred qualifications:

- Experience developing and growing C-level relationships.
- Deep understanding of AI and business challenges in moving related workloads to public cloud.
- Ability to collaborate effectively across organizational boundaries, build relationships, and bring in ideas to achieve broader organizational goals.

**About the job**:
When leading companies choose Google Cloud it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Practice Specialist for our AI Solutions, DocAI and Contact Center AI (CCAI), you will be part of the Solutions and Technology team and work with strategic account teams, Sales leadership, and Product Management to drive solution adoption. You will routinely engage with C-level executives, both internally and externally, providing perspective and guidance on long-term business/technology strategy and investment options.

You will be responsible for growing the adoption of DocAI and Contact Center AI across APAC by supporting enterprise customers in their adoption journey and working with our Product teams.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Drive adoption of AI solutions (DocAI and CCAI) and conduct strategic account planning with Google account teams.
- Establish solid working relationships with Google strategic account teams, Sales leadership, Professional Services, Product Management, Solution Management, and partners (e.g., Global Systems Integrator, Independent Software Vendor).
- Own incubated business pipeline and opportunities for AI/ML, in conjunction with local Market Development leads and enterprise Direct Sales teams.
- Represent and reflect APAC customers and partners to influence data-driven goals and direction for Contact Center AI and DocAI development.
- Partner closely with leaders across Customer Engineering, Product, Sales, and Developer teams to influence executive leadership to help execute strategy.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.