Customer Success Specialist, Tic

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At UL, we know why we come to work.:
Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely

What youâll learn & achieve:
Works within the standard operating procedures under moderate degree of supervision within the area of expertise to promote and enable adoption and implementation of TIC products and services, evaluate and analyze customer needs, issue quotes, book orders and best position UL to win future work.
- Generates customer requested for Quotes based on inputs from Engineering and other resources.
- Books accepted quotes in Oracle and sets up associated engineering fulfillment of order via the Flex system.
- Uses knowledge and relationships from guiding post-sales implementation of TIC products / services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities
- Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines
- Builds trust, transparency, and loyalty with customer contacts; Directs feedback internally when
appropriate
- Connects customer personnel to relevant UL personnel (account managers, Sales Executives/Inside
Sales Executives, delivery teams and engineers, etc.) when applicable
- Collaborates with internal resources until an issue is resolved and communicated to customer
- Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.

What makes you a great fit:

- Bachelor’s and/or graduate degree in business, engineering, or related field
- Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
- About 3 to 5 years of related experience
- Previous experience in customer facing job, ideally with senior and executive-level customer contacts
- Business acumen and understanding of business sales processes
- Willing to handle sales administration and documentation

What youâll experience working at UL:
**Mission**: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
**People**: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
**Interesting work**: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
**Grow & achieve**: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

Learn More:
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.