Officer, Trade Servicing Team, Global Banking

**Your background**
- At least 5 years’ working experience in area of Client Services in the bank concentrating on Trade Finance. Experience in servicing Bank and Non-Bank Financial Institution client is a benefit.
- Ability to communicate effectively both orally and in writing.
- Ability to plan and prioritize the daily work to achieve efficient and effective management of time.
- Be able to work well with all associates and actively promote a cohesive working environment.
- Be client focused in providing a high level or customer service and conscientiously aware of the quick turnaround time on the checking of documents.
- Excellent presentations, communication, time management, problem solving, interpersonal and team work skills.
- Basic knowledge of trade products.
- Basic PC skills (Words, Excel, PowerPoint is minimum).
- Innovative and open minded, maintaining a professional & positive attitude at all times.
- Able to work under pressure & challenges.
- Good understanding and knowledge of OFAC/Anti-boycott/Anti-Money Laundering/High Risks Transaction.

**What you can expect**

The Trade Service officer is part of the Singapore Trade Operations team. The role is to forge client and business partner relationships, delivering client delight and provide prompt solutions to clients’ requests. You will also have day to day direct ownership of activity for some of those key clients.

This role offers a high level of visibility, and Trade Service officers will work in very close conjunction with a number of other internal Client Service teams in APAC region and multiple business leaders to provide seamless delivery and support to a variety of clients and other stakeholders.

**What you will do**

**Trade Servicing**:

- Attend to all trade related inquiries, requests and complaints from clients or business partners regarding all products handled by trade operations
- Assist business partners in obtaining data for client visits and service reviews
- Participate in client service reviews together with business partners at client’s premises
- Review Trade board resolutions drafted by clients and advise if changes are required
- Provide instructions to processing team on how they should be processing live transactions
- Harness the Bank’s varied resources and work within internal partners to deliver exceptional and pro-active service to clients worldwide.
- Act as primary escalation & accountability point for clients.
- Provide value-added proactive servicing activities.
- Perform root cause analysis of defects
- Ensure full compliance of all applicable laws, regulations, credit, KYC. AML policies and exercise appropriate delegated authority.
- Perform all duties as assigned by the Trade Client Services Manager.
- Actively join in, support & implement local or regional projects as assigned by the Trade Client Services Manager.
- Adhoc tasks as assigned by team managers

**Export LC Payments**:

- Obtain instructions from clients where applicable for further payment processing
- Send billing advices to customers for interest resets on SLC.

**Trade Advance Loans**:

- Provide instructions to Business Partners team on the processing of transactions
- Liaise with FI sales to resolve any irregularities in transactions

**Supply Chain**
- Review documents submitted by client for discrepancies.
- Ensure all requests are processed timely in accordance with the client’s SLA.
- Liaise with customer for discrepancies or clarifications
- Ensure all due loans are liquidated timely and all past due items are escalated accordingly.

**Risk Participation**
- Follow up with various business partners to ensure transaction are processed promptly
- Provide instructions to Business Partners team for irregular transactions
- Ensure all requests are processed timely and lines are booked and entries passed for all loans sold.
- Ensure all loans are roll-over on reset date and interest paid to participating bank(s).
- Ensure all loans are liquidated on due date and all past due items are escalated accordingly.

**About Bank of America**

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

**Connecting Asia Pacific to the world**

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 1