Guest Services Executive

Guest Services Executive (Front Office / Concierge)
- JR-02097
- Rooms
- Full time
- Permanent
- Mandarin Oriental, Singapore

**GUEST SERVICES EXECUTIVE (FRONT OFFICE/CONCIERGE)**

Mandarin Oriental, Singapore is looking for a Guest Services Executive (Front Office/Concierge) to join our Rooms team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

**About the job**

Based at Mandarin Oriental, Singapore within the Rooms Department in Singapore, the Guest Services Executive is responsible in playing a vital role in meeting and exceeding guest expectations by providing efficient and courteous service in accordance with Legendary Quality Experiences. The Guest Services Executive reports to the Front Office Manager.

**As Guest Services Executive, you will be responsible for the following duties**:

- Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction.
- Manage room control, monitor availability and efficient release of rooms for arrival guests.
- Read through guests’ arrival report and see to all guest’s requests and needs according to MOHG established services by guest categories standards.
- Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.
- Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
- Identify guests for meet and greet from the arrival and departure reports.
- Handling cashiering duties.
- Monitor major group movement and coordinate with the various departments.
- Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
- Attend scheduled meetings.
- Well-versed with Mandarin Oriental Hotel Group goals and information.
- Attends to guests with regards to general inquires, request and complaints.
- Meet and greet all the guests upon their arrival and /or departure.
- Extensively collect and gather all feedbacks from guests.
- Conduct Courtesy calls to guests during the course of their stays.
- Assist in VIP check in.
- Assist in major group movements.
- Perform any other duties as assigned by Superior.

**As Guest Services Executive, we expect from you**:

- Good communication and interpersonal skills
- Enjoys interacting with guests and working in a fast paced environment

**Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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