Unix L3 Expert

**Crédit Agricole Corporate and Investment Banking (Crédit Agricole **CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore center **(“ISAP” or “Information Systems Asia Pacific”) **is the **2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide **business. We work daily with international branches located in 30 markets by:

- Envisioning and preparing the Bank’s futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

**ISAP/ITS Department Overview**

ISAP IT Production Centre is an offshore delivery center managing IT Operations (RUN) for Europe and Asia. It constitutes one of two main hubs for CA-CIB IT production teams.

ISAP IT Production Centre is split in 4 departments covering the following aspects:

- Infrastructure Services
- Application Services & Operations
- Middleware Services
- Endsers and Transverse Services

**Job Summary**

He/She will be a technical RUN expert for all Unix/Linux services in CA-CIB. As such, he/she will provide BAU support and act as the last level of escalation point for all production support activities within the Unix/Linux team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to work effectively with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The Unix/Linux team operates the RUN activities and delivers projects for its infrastructure scope covering Redhat, Solaris, HP-UX, Veritas Geocluster and MC/Service Guard in a heterogeneous environment running NFS, Centrify, NIS and LDAP with HPE and Sun-Oracle hardware.

**Job Detailed Description**

An Expert has a wide spectrum of responsibilities and actions.

As an expert of his/her team, he/she:

- assigns technical tasks and manages delegation for technical issues,
- animates the team to encourage collaboration and sharing of best practices,
- has a role in supporting technical skills development and provides training when required.
- supports new technologies and leverages them to provide consistency of service across streams,
- manages service improvements for all Unix/Linux services supported throughout the organization,
- documents, reviews, maintains and shares relevant technical information to the team
- provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
- implements and develops improvements based on LEAN-CA-CIB best practices,
- focuses on automation and optimum use of the team to improve efficiency,
- drives and delivers root cause for any high severity issue,
- reviews technology changes to identify potential risks,
- is responsible for problem management and resolution.

As an experienced professional in Unix/Linux Services, he/she:

- supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
- facilitates transformation projects and suggest future directions for new areas of improvement and change,
- guarantees the production readiness and license to operate of new projects and solutions,
- is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
- technically coach and develop partner resources to improve quality and productivity,
- defines the technical skillset required to support CA-CIB technologies.

As the escalation point of contact for Clients, he/she:

- manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.

Legal and Regulatory responsibilities, he/she:

- complies with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud