Windows L3 Expert

Description du poste

**Job Summary**
He/She will be a technical RUN expert for all Windows services in Credit Agricole-CIB. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the Windows team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to work effectively with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.
- The Windows team operates the RUN activities and delivers projects for its infrastructure scope covering Windows 2012, Windows 2016, Windows 2019, Failover Cluster, Hyper-V, VMware, Altiris, and HPE DL, BL, Synergy, Simplivity series hardware.**Job Detailed Description**
An Expert has a wide spectrum of responsibilities and actions.
- **As an expert of his/her team, he/she**:

- assigns technical tasks and manages delegation for technical issues,
animates the team to encourage collaboration and sharing of best practices,
- has a role in supporting technical skills development and provides training when required.
supports new technologies and leverages them to provide consistency of service across streams,
- manages service improvements for all Windows services supported throughout the organization,
- documents, reviews, maintains and shares relevant technical information to the team
- provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
- implements and develops improvements based on best practices,
focuses on automation and optimum use of the team to improve efficiency,
- drives and delivers root cause for any high severity issue,
- reviews technology changes to identify potential risks,
is responsible for problem management and resolution.

**As an experienced professional in Windows Services, he/she**:

- supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
- facilitates transformation projects and suggest future directions for new areas of improvement and change,
- guarantees the production readiness and license to operate of new projects and solutions,
- is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into operations,-
- Niveau d'étude minimum
Bac + 3 / L3
- Formation / Spécialisation
A Bachelor’s/Engineering graduate
- **Job Specific Environment and/or Organization**
- Fluent in English written and spoken
- Working hours will be in rotating shifts and primarily to cover Europe business hours
- On-call support will be expected on a rotational basis (weekdays and weekends)
- Minimum 8-10 years of experience in managing Windows environment with about 3-5 years of experience in financial institutes.
- A Bachelor’s/Engineering graduate.
- Subject matter expert on core technologies - Windows 2012, Windows 2016, Windows 2019, Hyper-V and Microsoft Failover Clustering.
- Knowledge of VMware technologies (vSphere, vCenter,VROPS, VRLI)will be an advantage.
- In depth hands on knowledge/experience with HPE hardware (DL, BL, Synergy, Simplivity series).
Knowledge and/or hands on working experience with patching tools (Altiris, SCCM) and Active Directory.
- Knowledge and/or hands on working experience with emerging technologies - Cloud IaaS, Software Defined Storage (VSA).
- Scripting Knowledge in PowerShell or Workflow integration would be added advantage.
- Ability to solve complex problems spanning multiple technologies and disciplines.
- Excellent communication, interpersonal and logical skills.
- Customer service oriented and a strong team player.
- Ability to work under pressure and a commitment to solving issues.
- Niveau d'expérience minimum
6 - 10 ans
- Entreprise Crédit Agricole CIB