Specialist - Employee Experience

About SJ
SJ Group is a global urban, infrastructure and managed services consulting firm, with over 70 years of track record in successful project delivery. Headquartered in Singapore, the group has a global talent pool of 16,000 across SJ and our member companies AETOS, Atelier Ten, B+H, CHIL, KTP, Prostruct, RBG, SAA, and SMEC, based in more than 120 offices in over 40 countries. They include architects, designers, planners, engineers and other specialists driven by progressive thinking and creative ideas to help shape a better future.

Our technical experts deliver sustainable solutions that cover the entire project life cycle from planning and design, through to delivery and management, as well as decommissioning and closure. We provide a full suite of multidisciplinary built environment consultancy services across a diverse range of sectors that includes aviation, healthcare, hospitality, transport, water and environment as well as energy and resources.

Role Overview

To support the design, delivery, and continuous improvement of digital employee experiences through Microsoft Viva Connections and SharePoint. This role focuses on enhancing engagement, communication, and community-building across the organization, with the opportunity to grow into a broader role encompassing the full Viva suite. The role also plays a key part in engaging with business stakeholders to understand their needs and translate them into meaningful digital solutions.

Role Responsibilities

Platform Enablement & Content Management
- Assist in the configuration and maintenance of Viva Connections dashboards, feeds, and resources.
- Support the creation and curation of SharePoint content hubs, intranet pages, and communication sites.
- Ensure content is accessible, up-to-date, and aligned with internal branding and messaging standards.

Business Engagement & Solution Design
- Engage directly with business users to understand their needs, challenges, and goals related to employee experience.
- Translate business requirements into practical solutions using Viva and SharePoint capabilities.
- Educate stakeholders on the digital workplace roadmap and guide them toward aligned, scalable solutions.

Engagement & Adoption
- Collaborate with P&C, Communications, and IT to promote awareness and usage of Viva Connections and SharePoint features.
- Help coordinate campaigns, surveys, and feedback loops to measure employee engagement and satisfaction.
- Support onboarding and training initiatives to drive adoption of digital workplace tools.

Support & Operations

- Provide Level 2 support for Viva and SharePoint-related queries, escalating as needed. - Assist in documenting processes, FAQs, and user guides to support self-service and knowledge sharing.
- Monitor usage analytics and contribute to reporting on engagement trends and improvement opportunities.

Growth & Development
- Stay informed about Microsoft Viva roadmap updates and new features.
- Participate in internal learning opportunities and cross-team initiatives to expand knowledge across the Viva suite (e.g., Viva Insights, Learning, Goals, Engage).
- Contribute ideas to enhance the employee experience through digital tools and storytelling.

Education Qualification

Bachelor’s degree in Computer Science, Information Technology, Design or comparable industry experience.

Relevant Experience
- 1-2 years of experience in a communications, HR, IT, or digital workplace support role (internships included).
- Exposure to Microsoft 365 tools in academic or professional settings.
- Experience supporting end-users or managing content in SharePoint is advantageous.
- (preferred) Participation in Microsoft Learn and/or Viva-related learning paths.
- Experience with User Experience, User Centric and UI Design.
- Experience with responsive and iterative design.

Professional Accreditations

Microsoft certifications (Viva/SharePoint-related) are desirable

Professional Knowledge/ Skills
- Strong interpersonal and communication skills, with the ability to engage confidently with business users.
- Basic understanding of Microsoft 365, particularly SharePoint Online and Viva Connections and Copilot
- Ability to translate user needs into digital solutions using available tools.
- Creative mindset with attention to detail and user experience.
- Willingness to learn and grow in a dynamic, collaborative environment.
- Familiarity with intranet design, digital communications, or employee engagement is a plus.

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world