Wealth Management

**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $7,000 - $14,000 Per Month**Date Posted**
- 4 minutes agoAdditional Details

**Job ID**
- 107987**Job Views**
- 1Roles & Responsibilities

**Responsibilities**
- Delivering high quality service to International Private Bank front office, middle office, operations and technology employees
- Documenting all inquiries, troubleshooting steps and resolutions
- Ability to synthesize technology issues and quickly communicate to end users
- Ensuring the accurate and timely escalation and resolution of all inquiries
- Working with the business, technology, and operations to manage competing priorities
- Communicate effectively with team and stakeholders to gain shared understanding of strategic requirements
- Liaising with technology project managers/business analysts on assigned topics to understand technology, conduct knowledge transfer sessions, and ensure team knowledge is current
- Creating/updating knowledge documents and reviewing with team during formal knowledge sharing sessions
- Ad-hoc management reporting as required

**Requirements/Objectives**
- Promote the technology agenda and be an ambassador for Technology Service Delivery and the Technology Franchise
- Significantly improve the quality of service and proactively contribute to the enhancement of the user experience
- Be user-centric and manage the relationship throughout the resolution process with regular end-user updates
- Contribute to added value, user intelligence through the timely and accurate capture of high quality data in our systems
- Cultivate deeper technological knowledge and skills, and build a partnership with our development teams.
- Support the build out of a prudent Global Support model through the adoption of all business processes and best practices. Demonstrate discipline and process rigor
- Take ownership of your own development and drive excellence in your area of expertise
- Engage with our business partners and enhance your network

**This role requires a wide variety of strengths and capabilities, including**:

- BS/BA degree
- 5 years' experience in an Application support, Technology support or in a Service Delivery role particularly in the financial sector is preferred.
- Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed - Familiarity with languages like Java, Python,.NET desired
- Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
- Strong trouble shooting skills, technical skills
- Private Bank, Private Wealth Management experience preferred
- Excellent knowledge of financial products and core banking processes.
- Ability to communicate with all levels within the Firm, extensive experience within the front-office space
- Exemplary customer service, organizational and disciplined time management skills that render positive results
- Highly disciplined, self-starter with the ability to multi-task and juggle competing priorities with an extreme level of detail, accuracy, confidentiality, diplomacy, and initiative
- Customer focused and service oriented, with a proactive customer approach
- Demonstrate ability to establish and maintain effective customer and peer relationships
- Detail oriented with superior written, verbal, and problem solving skills
- Good command of the English language. Fluency in second world language is a plus.Tags

wealth

management

support

associate