Executive, Student Records

2 weeks ago

Clementi, Singapore Singapore University of Social Sciences Full time

**Short Description**:
As a Student Records (SR) Executive, you will work with the SR Manager and team to ensure efficient and high-quality administrative support for a range of SR operations and activities related to the study life cycle of students enrolled in SUSS.
- Develop and maintain an effective and efficient process for departmental activities and processes adhering to established policies and procedures and work standards
- Collaborate with team to execute departmental activities and processes, and resolve work issues
- Monitor work in progress and quality of work by team towards the completion of departmental activities and processes
- Explore system enhancements for departmental activities and processes to improve the administrative workflow
- Liaise with internal and external stakeholders, when necessary, in all aspects of administrative matters involving departmental activities and students’ enquiries/requests
- Provide advice and resolution on student enquiries/feedback/complaints referred by team on University’s policy and procedure relating to departmental activities and processes
- Guide the team to investigate and provide facts and recommendations for SS escalated cases
- Handle operations of programmes relating to billing, student academic records, deferment, programme transfer/withdrawal, major/minor declaration, academic warning/termination and graduations and resolve the issues that might arise
- Lead in work improvement projects to contribute to the improvement of system and departmental processes
- Participate in institute-wide activities as specified in the respective action plans and/or duty roster, eg examination invigilation, graduation, Open House, etc
- Provide support to SR Manager and perform other duties as assigned

**Job Requirements**:

- Degree/Diploma holder
- At least 2 years of relevant work experience
- Computational thinker with clear thought process
- Analytical, resourceful and able to multi-task in a fast paced environment
- Able to work independently and take initiative
- Meticulous with an eye for details
- Positive, collaborative with good communication and influencing skills
- Innovative
- Proficient in Microsoft Office

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