Desktop Support Engineer

1 week ago


Pioneer, Singapore Huang He Consultancy Pte Ltd Full time

_**Desktop Support Engineer (Desktop Support L2 + Data Centre)**_

**Brief Description**:
A dual role consists explicitly of an 80% Desktop support role & 20% Data Centre Operation role; he/she is to prioritise the Desktop Support role and take on the Data centre tasks whenever required.

**Responsibilities**:

- **Desktop Support (L2)**_
- Provide IT technical service desk and onsite support for end-user services.
- Problem identification, diagnosis and rectification for both hardware and software issues.
- Support desktops, notebooks, printers and other hardware components.
- Experience in MacOS support and troubleshooting preferred
- Installation, re-installation, troubleshooting and reconfiguration of MS Windows, Microsoft tools such as MS Office, internet browser, MS Outlook, etc.
- Involved in projects such as migration, relocation and hardware refresh.
- **Data Centre Operation**_
- Strong with DC monitoring software and tools
- Routine Systems Health Checks
- Assist to set up and decommission of IT equipment such as networks, servers, storage, backup devices, etc
- Coordinate with vendor for scheduled facilities work
- Basic network maintenance support
- Problem determination and escalation of issues to vendors or internal team
- Compilation, preparation and submission of Reports
- Physical / visual inspection
- Provide onsite support during power down / up activities
- Inventory and cabling management
- Equipment Rack and stack work
- Capacity management (space, power, cooling, patch panel port availability)
- Change Management & Incident Management Process

**Requirements**:

- Nitec in IT or higher qualification.
- Minimum of 2 year of related Data Centre operations experiences and 3 years of desktop experience.
- Posseses knowledge in data cabling and patching.
- Able to manage the data centre effectively.
- Ability to respond to issues and provide a timely update, and escalation.

**Contract Type**: 12 Months (Renewal)
**Salary**: SGD3,000 to SGD4,000
**Work Environment**: School
**Location**: Pioneer Road
**Working Hours**: Office Hours
Mon to Fri - 7.30am to 5.00pm, or 9.30am to 7.00pm
**Commencement**: Immediate

**Job Type**: Contract
Contract length: 12 months

**Salary**: $3,000.00 - $4,000.00 per month

**Experience**:

- Desktop support: 3 years (required)
- Data center: 2 years (required)

Work Location: In person



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