Chef Concierge

3 days ago

Singapore VOCO ORCHARD SINGAPORE Full time

IHG Hotels & Resorts' first voco hotel in South East Asia is now open on Singapore’s world-famous Orchard Road

voco® Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

**YOUR DAY TO DAY**

voco Orchard Singapore is searching for a personable Chef Concierge to join its team As the Chef Concierge, you will be overall responsible for the lobby and bell desk operations. You’ll lead the delivery of guest requests and enquiries to ensure complete guest satisfaction. You'll also be a brand ambassador and develop great working relationships with internal and external stakeholders.

**Guest experience**
- Make sure our guests always get a warm welcome and a sincere farewell from you and your team
- Support any needs at the bell stand or the door while ensuring the lobby and Concierge areas look great
- Deliver a memorable experience to guests with a swift and personal service - not forgetting to recognise and record guest preferences
- Resolve guest issues and use their feedback to improve guest satisfaction
- Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants
- Make great guest relationships in a very short space of time
- Effortlessly meet the diverse cultural needs of guests from around the world

**People**
- Manage daily staffing needs, plan and assign work
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognising good performance
- Educate and train team members in compliance with federal, state and local laws and safety regulations
- Ensure your team have the tools and equipment they need to carry out their job properly
- Train team members on systems, security and cash handling procedures and hotel services to quality standards

**Financial**
- Help control hotel costs by managing the schedule according to occupancy and guest demands
- Contribute to hotel revenues through promotion and selling of services or products offered by the hotel

**Responsible business**
- Be fully aware of the ethical behaviour of the vendors and service providers you recommend to guests
- Demonstrate daily guest discretion, ethical behaviour, privacy and confidentiality

**WHAT WE NEED FROM YOU**
- At least four years‘ concierge experience in a full serviced hotel, with at least one year experience in a similar position. Experience in a luxury and/or lifestyle hotel brand is an added advantage.
- Member of Les Clefs d’Or® Singapore
- At least a diploma in hospitality management or equivalent
- Oral and written fluency in English and a local language
- Commitment to work rotating shifts, weekends and public holidays where required
- Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

**WHAT WE OFFER**

We’ll reward all your hard work with a great salary and benefits - great room discount and superb training.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

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