Customer Solutions Engineer

7 days ago

Singapore VANTAGE DATA CENTERS APAC PTE. LTD. Full time

The Customer Solutions Engineer is responsible for the support of a successful development and execution of a technical solutions program. This key sales solutions & engineering team member will evidence a track record of measurable sophisticated solutions and engineering experience. A strategic problem solver and specialist at tactical execution with ideally strong communication and presentation skills across the spectrum of Vantage various teams. Experience with wholesale data centers, colocation, interconnection, cloud, managed solutions and professional services preferred otherwise experience within critical environments like nuclear plants, hospitals, submarines would be desired.

**Duties**
- Actively participate in the internal RFP process with Vantage teams
- Design proposal templates incorporating Vantage’s latest schematics, diagrams, and features
- Develop all technical support for the sales team
- Work with client requirements regarding capacity needs and timing; coordinate those requirements with the capabilities of VDC
- Maintain a current understanding of the build schedule of all developments across APAC by collaborating with the New Site Development Team.
- Demonstrate a proactive approach to Solutions Engineering by building and growing the role to meet the needs of VDC and its customers
- Prepare and deliver technical proposals, design architectural overviews
- Engineer solutions which demonstrate cost reductions and operational improvements.
- Engage in detailed network, power, cooling, and space assessment of customer's current and proposed IT environments.

**Skills, Knowledge and Experience
- Bachelor of Science in Mechanical, Electrical, Environmental, Structural Engineering, Architecture, or equivalent work experience is required.
- Experience in designing critical infrastructure or Data centers will be a plus.
- Excellent power point presentation skills and a feeling for aesthetics.
- Excellent communication and interpersonal skills to effectively work with and present information to the team (especially in remote team set-up).
- Orientation to detail with the ability to see the big picture.
- Excellent multitasking skills.
- Inquisitive mindset.
- Strong critical thinking and problem solving ability.
- Ability to build and maintain relationships effectively.
- Drive for continuous improvement.
- Openness to understand the data center business.

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