Customer Solution Engineer

Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
- Why this role?
- KONE Singapore is embarking upon an exciting growth phase and as such we are seeking Customer Solution Engineer to join our team in Singapore.

What will you do?
- Determine optimal technical solutions to meet the customer’s needs for non-standard and modernization cases (including lifecycle needs and possible deviations from standard maintenance methods) and perform initial and revised calculations
- Ensure clarity on the solution’s scope, including KONE and possible third-party offerings
- Participate in customer meetings and answers customers’ technical questions
- Select the correct product platform on which to make the offering
- Propose solutions from all KONE business lines; new services, escalators, elevators, doors etc.
- Review jointly with Systems Engineers, supply line, installation, maintenance and project management teams to understand the costing for materials and integrations
- Perform technical site surveys and traffic analyses
- Coordinate solution lead times from supply line and local sourcing
- Ensure that proposed solution(s) can be installed and fulfills local codes, regulations and safety requirements, environmental regulations and compliant with KONE engineering policy
- Provides content for pre-tender and pre-booking reviews (technical solutions, costs, lead times, risks, verification of technical content in contracts)
- Leads full chain engineering teams on major projects until handover to the stage
- Accountable for layout creation
- Analyses change requirements, and makes proposals for the new solution plan
- Provides necessary details to team responsible for ordering materials and completing the documentation process
- Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors
- Sharing knowledge with maintenance team as needed
- Participates in product and new services release information-sharing sessions
- Provides technical trainings to Sales, Installation and Maintenance teams as needed
- Offers input to the product offering management about customization, standardization and interface requirements for the portfolio
- Contribution to the Customer Solutions Engineering virtual and local network
- Contribute to and utilize the Customer Solutions Engineering case library
- Handles engineering on Modernization including component upgrades, full replacement or existing building lifts
- Are you the one?
- At least Diploma in Engineering (Electrical, Mechanical and Electronics preferred)
- Experience in customer-facing roles, particularly in the functions of sales engineering/specification/project management
- Strong communication and interpersonal skills to interface with all levels of internal and external customers
- Possesses a positive mindset and is adaptable to varying situations
- Able to thrive in a fast-paced environment and manage crisis during time-pressured periods
- Hands-on experience in AutoCAD will be an added advantage
- What do we offer?
- Career progression in opportunities within a global organization
- Total reward elements that engage and motivate our employees and help us make KONE a Great Place to Work
- Comprehensive learning and development programs covering a wide range of professional skills
- Be part of a global organization that actively supports career development and internal promotions; for the right person, this critical role could be the next step in a fantastic career at KONE._
- #LI-NT1
- Bij KONE geloven we dat onze medewerkers de sleutel zijn tot succes. We zijn trots op de arbeidsvoorwaarden die wij bieden, deze dragen bij aan de betrokkenheid en motivatie van onze medewerkers. We hebben een open en informele cultuur waar medewerkers met respect voor elkaar samenwerken met als streven de beste resultaten te behalen. Dit helpt ons om van KONE een ‘great place to work’ te maken. We ondersteunen persoonlijke groei en bieden diverse kansen aan om je carrière binnen KONE verder te ontwikkelen.
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