Operations Excellence Specialist

**Responsibilities**:
Strategy and Planning
- Lead the implementation of design thinking principles and methodologies across operations to drive innovation and transform operations to become a client focused data driven unit.
- Develop strategies and initiatives to optimise processes, leveraging technology, automation and best practices to drive continuous improvement and operational excellence/resilience.
- Align and formulate the execution plan for process simplification/automation as part of operations drive towards Straight Through Processing (STP), resiliency, nearshoring and growth.

Business Performance and Management
- Coordinate with internal and external stakeholders to implement new project/ product/ process/ system/ controls, review/analyse existing processes with the objective to simplify, automate and/or eliminate.
- Establish and maintain a highly engaged working relationship with shared accountability with the respective stakeholders on operations and bank-wide programs.
- Work closely with stakeholders (i.e. Operations units, nearshore partners, BU/BE) to ensure the successful adoption of process improvements and/or new/enhanced systems, providing guidance and support to stakeholders throughout the implementation phase and manage/monitor the implementation to deliver the defined objectives.

People Management
- Champion and lead a change in mindset, building a culture of customer centricity, agility, cost savings, risk mitigation, continuous improvement and accountability through standardised metrics and measurement, ensuring everyone in operations are drivers and owners of business and customer outcomes.
- Ensure the provision of on-going training & development, ensure that direct reports and operatins staff are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk.

Process Management
- Oversee and facilitate the end-to-end process mapping, including front office, middle office and back office functions, to ensure a comprehensive understanding of current state, aids the identification of pain points to drive process simplification activities and build future state.
- Oversee and accountable for process management taxonomy and standards for operations and nearshore partners.
- Lead post-implementation reviews to identify areas of success and improvement opportunities and create a feedback loop for incorporating lessons learned into future projects.
- Use data-driven methods to enhance process review and improvements.

Projects
- Participate/manage projects related to Singapore Operations.
- Provide business requirements, review Functional Specification Document(FSD)
- Monitoring the projects that the team participated in for the testing.
- Providing guidance to the team on the projects
- Liaising with IT, BU or vendor on the defects, changes/resolution on the defects etc
- Deliver cost savings for CIMB SG whilst maintaining high service levels to serve outsourced functions in CIMB SG.
- Collaborate effectively with cross-functional teams, including Operations, Technology, Risk, Compliance, BU, other BE, etc.
- Manage the BPR programme outcomes and ensure programme targets are achieved/exceeded.Provide timely and regular reports on programme performance, risks, and escalate issues to senior management.

**Requirements**:

- Min. Bachelor 's degree in Business Administration or Engineering, Operations Management, or any related field
- At least 10 years of banking experience in operational roles at an established bank / financial institution / consultancy
- Possess Lean, Six Sigma or another formal training in reengineering or process improvement
- Requires deep understanding of banking processes across business lines & functions and proficiency in process improvement methodologies and project management, with strong stakeholder engagement skills.
- Proven track record of successfully delivering large-scale BPR programmes in the banking/financial services industry.
- Expert in setting up and running Operations and/or shared services.
- Strong understanding of banking operations, regulations, and compliance requirements across businesses and operating geographies (e.g., Singapore and Malaysia).
- Strong execution capability, ability to manage ambiguity and derive the right accountability model.
- Ability to manage relationships across different entities (e.g. divisions, departments, etc.) and geographies (e.g. Singapore and Malaysia).
- Build strong culture of operations excellence and resiliency for the organisational unit to ensure and sustain stability.
- Foster an environment that values, supports and rewards collaboration and cross teams support.