Sales Support Executive

2 weeks ago

Singapore ERGOWORKS LIFESTYLE PTE. LTD. Full time

**SALES SUPPORT EXECUTIVE - PURCHASING**

**Job Summary**:
**Key Responsibilities**:
**Purchasing Function**
- Create and manage new product SKUs, including product details, barcodes, and serial numbers.
- Issue and track both local and overseas purchase orders; ensure timely follow-up and delivery.
- Collaborate with the finance team to raise payment requisitions for suppliers.
- Work closely with the sales team to manage purchase requisitions and maintain product supply.
- Provide the internal sales team with updates on incoming shipments.
- Consolidate and submit product defect claims, warranty claims, and parts requests.
- Order and track spare parts as needed, ensuring timely replenishment.
- Analyse product sell-through rates and monitor inventory levels to maintain optimal stock.
- Manage import documentation and coordinate incoming shipments and delivery logistics, including container bay booking and unstuffing.
- Perform data entry for all inward goods receipts and maintain related filing systems.
- Assist with sourcing for products and materials.
- Prepare and submit monthly inward concessionaire product sales reports to suppliers.
- Procure sundry goods for internal office use.

**E-Commerce Fulfillment Function (Relief Role)**
- Oversee daily online order fulfilment for company e-commerce stores and omnichannel sales platforms.
- Execute order processing, fulfilment, and returns across all platforms.
- Coordinate with courier services to ensure prompt and accurate delivery of customer orders, including managing self-collection orders.
- Respond to customer queries and provide after-sales support as needed.
- Troubleshoot any operational issues and work closely with various departments to resolve them.
- Identify opportunities for process improvement and work with the technology team to implement changes.
- Work independently, ensuring timely completion of assigned tasks.

**General Office Administration Function**
- Provide coverage for Sales Admin colleagues in their absence.
- Assist in attending incoming phone calls and general inquiries.
- Enter related data into the system and manage digital filing.
- Assist company directors with any ad-hoc tasks as assigned.

**Qualifications and Skills**:

- Proven experience in purchasing, inventory management and related sales support roles.
- Strong coordination skills and ability to work effectively across multiple teams.
- Familiarity with import documentation and logistics processes.
- Proficiency in data entry, analysis and managing digital filing systems.
- Ability to work independently with mínimal supervision, prioritize tasks, and meet deadlines.
- Excellent problem-solving skills and attention to detail.

**Preferred Experience**:

- 2+ years in purchasing, sales support, or related roles.
- Experience with inventory management.

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