Support Analyst

5 days ago

Singapore Nomura Asia Full time

**Company overview**

**Department overview**:
**Role description**:
This role sits within the eFX Production Services team who are responsible for supporting and maintaining the technology platforms underpinning Nomura's Foreign Exchange offering. This is a hands-on role facing off / supporting the desk/traders, middleoffice and various downstream users.

**This role requires the individual to**:

- Maintain team knowledge base of known issues, steps required to address particular issues\tasks, documentation of new processes and general updates to keep content current
- Logging of tickets for each and every reported issue to build up a knowledge base, identification of issue trends and for generation of metrics for management reporting
- Understanding and adherence to established processes such as Release to Production, Incident Management, etc.

**Skills, experience, qualifications and knowledge required**:
**Essential**:

- Minimum 2-5 years' experience in trading floor as Production Support
- Experience of investment banking, especially eFX
- Front Office Electronic Trading systems
- Deg in Computer Science

**Minimum Qualifications**:

- Good understanding of investment banking industry especially eFX
- Working knowledge in Perl, ksh/csh/bourne shell programming a plus
- Working knowledge in KDB will be an advantage
- Able to navigate in UNIX and Windows proficently, reading and understanding the UNIX file system.
- A good understanding ITIL practices.
- Able to troubleshoot problems in multiple environments.
- Strong technical and analytical skills.
- Excellent communication skills, ability to multi-task, and work towards tight deadlines.
- Able to handle a fast paced trading environment.
- Sense of urgency when handling production issues impacting the desk\firms ability to do business
- Experience of monitoring software and maintaining and improving rulebases.

**Key objectives critical to success**:
Essential:

- eFX Product Experience
- FIX protocol
- Linux
- SQL
- Worked in a support environment
- ITIL

Desirable:

- Scripting
- Development
- Project management skills

**Diversity Statement**
Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

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