Manager, Technical Advertiser Solutions

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles As a key member of the APAC leadership team, you’ll collaborate closely with Sales, Product, and Marketing leaders to strengthen Snap’s advertising ecosystem and scale our operational excellence across diverse markets. Based in our Singapore office, you’ll partner with Sales teams to drive advertiser performance and revenue growth, while shaping our support strategy to expand Snap’s footprint across APAC. What You’ll Do- Serve as the primary point of contact for local Sales teams, providing case management and resolution, onboarding guidance, and proactive strategic planning across the ads ecosystem.- Build, lead, and mentor a high-performing team of Technical Ad Solutions consultants, defining and executing regional support strategies in partnership with Product teams at both the local and global level.- Tailor reactive and proactive support models to meet the unique needs of APAC markets, delivering a best-in-class advertiser experience that drives measurable performance outcomes.- - Partner cross-functionally with teams in Sales, Product Quality, Vendor Operations, and Sales Operations to enhance scaled support processes through data-driven improvements.- Develop and implement new strategies to proactively resolve client issues, pilot innovative support programs, and scale successful initiatives across regions.- Identify and analyze trends in support requests and user testing, translating insights into actionable feedback for Product and Engineering roadmaps.- Manage relationships with global vendor networks, providing operational oversight and ensuring consistent execution across workflows. Knowledge, Skills & Abilities- Exceptional written and verbal communication skills with strong interpersonal and stakeholder management capabilities.- Deep expertise in programmatic ad buying, auction marketplace dynamics, and advertiser performance optimization.- Advanced technical understanding of tracking pixels, mobile measurement partners (MMPs), and third-party measurement platforms. Minimum Qualifications- Bachelor’s degree (or equivalent experience) in Marketing, Advertising, STEM, or a related field.- 8+ years of experience in digital advertising, including campaign optimization, technical troubleshooting, and measurement.- Hands-on experience with web technologies (HTML, CSS, JavaScript, APIs) and strong proficiency in SQL. Preferred Qualifications- Proven track record of people leadership with 3+ years of direct management experience.- Fluency in English and Mandarin, enabling effective communication with China-based clients and partners.- Strong customer focus with a passion for supporting Snapchatters, businesses, and sales teams.- Demonstrated project management excellence with a strong ability to identify opportunities, design solutions, and drive them through to completion.- Experience collaborating within global and vendor-managed teams.- Deep enthusiasm for Snapchat, and a builder’s mindset to help grow our APAC presence from the ground up.- Ability to simplify and communicate complex technical concepts in a clear, engaging, and accessible manner. If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information "Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. Our Benefits : Snap Inc. is its own community, so we’ve got your back We do our best to make sure you and