E-commerce Operations Supervisor

1 day ago

Singapore WAANGOO TRADING PTE. LTD. Full time

Basic: $3,400

9pm to 6am, 5.5 days, Sat OFF day, OT available

**Key Responsibilities**

**Order & Inventory Management**
- Oversee end-to-end order processing using Unicommerce OMS and ensure timely order dispatch.
- Manage inventory synchronization across multiple sales channels (Shopify, marketplaces, etc.).Monitor stock levels, coordinate replenishments, and minimize stock-outs or overselling.

**Platform & Tools Expertise**
- Ensure smooth functioning of Shopify storefront including product uploads, pricing updates, discount campaigns, and catalog management.
- Leverage EasyRoutes for effective last-mile delivery tracking, scheduling, and exception handling.
- Integrate and troubleshoot technical issues between platforms to maintain uninterrupted operations.

**Team Supervision & Process Management**
- Lead and supervise the operations support team handling order fulfillment, returns, and customer escalations.
- Develop and implement SOPs to streamline e-commerce workflows.
- Monitor KPIs such as fulfillment rate, delivery TAT, order accuracy, and return ratios.

**Logistics & Vendor Coordination**
- Work closely with courier partners and 3PL vendors to ensure cost-effective and timely delivery.
- Handle escalations with logistics partners and resolve shipment/delivery issues promptly.

**Reporting & Analysis**
- Prepare daily/weekly/monthly reports on orders, returns, cancellations, and operational efficiency.
- Analyze operational data to identify bottlenecks and recommend process improvements.
- Track performance metrics and present insights to management for decision-making.

**Key Requirements**
- Proven experience (3 years) in **e-commerce operations**with hands-on expertise in **Unicommerce, Shopify, and EasyRoutes**.
- Strong understanding of order management systems (OMS), inventory management, and multi-channel sales operations.
- Knowledge of logistics workflows, shipping integrations, and last-mile delivery processes.
- Team management and leadership experience.
- Strong analytical, problem-solving, and reporting skills.
- Ability to work in a fast-paced environment with attention to detail and accuracy.

**Preferred Skills**
- Experience with **marketplace integrations**(Amazon, Lazada, Shopee, etc.).
- Strong Excel/Google Sheets skills for reporting and analysis.
- Basic knowledge of API integrations, webhooks, or e-commerce app ecosystems.

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