E-commerce & Live Operation Specialist
1 day ago
**Location: West** **Industry: Beauty & Wellness (E-commerce)** **Employment Type: Full-Time (5 days)** **What You'll Need to Do**: **1️⃣**E-Commerce & Platform Management** - Oversee daily operations on Shopify, Lazada, Shopee, TikTok, and other marketplaces. - Develop and execute e-commerce strategies to boost sales and enhance brand visibility. - Plan and optimize ad spent to maximize ROI and revenue growth. - Track and analyze key performance metrics (sales, ROAS, CTR, conversion rates) **2️⃣ Product Listings & Merchandising** - Upload, optimize, and manage product listings with SEO-friendly descriptions and accurate specifications. - Plan promotional campaigns, product bundling, and category merchandising to drive conversions. - Conduct A/B testing and use data-driven insights to enhance product performance. **3️⃣**Live Stream Operation** - Set up and check equipment to ensure smooth live sessions. - Manage and facilitate live-stream sessions to boost engagement and conversions. - Run ads and promotions during live streams to attract more viewers. - Troubleshoot technical issues quickly to keep the stream running smoothly. - Engage with customers in real-time and work with the live host to answer questions in the comment section. **4️⃣Influencer Collaboration & Management** - Use affiliate tools to search for and engage with affiliate creators to promote our brands and products. - Assist in setting performance goals and target plans for influencers conducting live sessions. - Monitor and evaluate influencer campaigns, tracking key metrics such as engagement, conversions, and sales impact. 5️⃣ **Customer Service & Inventory Coordination** - Collaborate with customer service teams to handle inquiries, complaints, and returns. - Work with logistics and inventory teams to manage stock levels and ensure timely order fulfillment. **Qualifications**: - Bachelor’s Degree in Marketing, Business, E-Commerce, or a related field. - 4+ years of experience in e-commerce, preferably in retail or consumer goods. - Proficiency in e-commerce tools, CRM systems, Google Analytics, and digital marketing platforms (SEO, SEM, Google Ads, Facebook, Instagram, TikTok). - Strong ability to analyze data and make data-driven decisions. - Result-driven, able to work in fast-paced environments and meet tight deadlines. - Tech-savvy and multitasking skills to juggle multiple e-commerce operations seamlessly. - Fluency in English and conversational Mandarin is required. - Experience managing regional or international e-commerce markets (Singapore, Malaysia, Indonesia) is a plus. **Join Us** - Leading the way in E-commerce Beauty & Wellness _ Established in Singapore in 2020, AI&MI Group is a beauty and wellness company offering nutritional food supplements and skincare products. With brands such as IEM skincare, ZIEHA nutritious food, OEBAI beauty and fashion, and LABIG beauty cosmetics, the AI&MI Group strives for absolute quality and positions itself at the premium tier. It aims to be the world's most prestigious beauty and wellness (anti-aging) group. At present, AI&MI Group operates subsidiaries in China, Malaysia, Singapore, Hong Kong, Canada, and the United States, with "IEM" being one of the world's leading luxury skincare brands.
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E-commerce & Live Operation Specialist
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