Senior Executive

7 days ago

Singapore Singapore Airlines Full time

The role of Inflight Operations Specialist at Singapore Airlines is a critical position within the Customer Experience Division, focusing on maintaining and enhancing the airline's renowned 6-star cabin experience. This multifaceted role involves overseeing various aspects of inflight operations, from service partner management to process improvement and quality control.

**Key Responsibilities**:

- Service Partner Management: Overseeing and collaborating with service partners to maintain high standards and drive efficiency.
- Quality Control: Conducting regular operational compliance checks and audits to ensure adherence to guidelines.
- Financial Management: Monitoring budgets, verifying invoices, and identifying cost-cutting measures.
- Standards and Procedures: Maintaining and updating operational manuals and procedures, ensuring timely dissemination of information.
- Customer Experience: Monitoring and addressing customer feedback to maintain service quality.
- Team Leadership: Managing and developing support staff to ensure optimal performance.

This position offers an exciting opportunity for a detail-oriented professional to contribute to Singapore Airlines' commitment to excellence in customer experience and operational efficiency.

**Requirements**:

- A degree in any discipline
- Possess work experience in operations would be an advantage
- Proficiency in Microsoft suite of products, especially Excel
- A team player and also able to work independently

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