Help Desk

1 day ago

Singapore HI-TEC MOBILE PTE. LTD. Full time

**About Us**:
We are a leading laptop repair company specializing in high-quality hardware and software solutions for all major Windows laptop models. Our team is dedicated to providing exceptional customer service and expert technical support. We are looking for a dynamic **Help Desk & IT Support Sales Consultant**to join our growing team
**As a **Help Desk & IT Support Sales Consultant**, you will play a key role in diagnosing technical issues, performing laptop repairs, and driving sales through excellent customer engagement. You will interact with customers both **face-to-face and via phone**, providing expert advice and ensuring top-notch service.

**Key Responsibilities**:

- **Diagnose & Repair**:Identify hardware/software issues in laptops and conduct high-quality repairs independently.
- **Technical Expertise**:Disassemble and reassemble various Windows laptop models with precision.
- **Customer Service**:Build strong relationships with customers, ensuring a smooth and positive repair experience.
- **Sales & Consultation**:Recommend repair solutions, upsell services, and close sales with strong persuasion skills.
- **Problem-Solving**:Troubleshoot technical issues efficiently and provide clear explanations to customers.
- **Team Collaboration**:Work closely with technicians and support staff to ensure seamless service delivery.

**Requirements**:

- Minimum **2 years of experience**in sales or customer-facing roles (preferably in **mobile/laptop repair**).
- Strong knowledge of **Windows laptop hardware/software troubleshooting and repair**.
- Ability to **diagnose, disassemble, and repair laptops independently**.
- Excellent **communication, negotiation, and presentation skills**.
- Customer-focused mindset with strong problem-solving abilities.
- Ability to thrive in a **fast-paced, target-driven environment**.

**Benefits**:

- **Salary**:2,500-3,000/month (Base Salary)
- **Annual Leave**:Up to 10 days
- **Medical Leave**:Up to 14 days
- **Health Insurance**:

- **Supplemental Pay**:Commission-based incentives

**Work Arrangement**:

- **On-Site Position**(No Remote Work)

**How to Apply**:
**WhatsApp**:+65 9826 6901

Join our team and be part of a company that values **expertise, customer satisfaction, and growth

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