Client Services

5 days ago

Singapore ONETHREEONEFOUR WEDDING PTE. LTD. Full time

**Summary**:
You will be contributing to OneThreeOneFour by providing an amazing service to our couples. Your focus will be to build a positive relationship with our couples, from a lead to a client, and ensure smooth operations of photoshoots via planning and coordinating between clients and our team to deliver a positive experience.

OneThreeOneFour is a wedding photography company based in Singapore. Trusted by over 3000 couples and rated 4.8 stars on Google. From pre-weddings to post-wedding anniversary celebrations, we create unforgettable adventures for couples. We take care of all the nitty gritty details of their photoshoot, from gowns and suit rentals, to hair and make-up and transportation.

**Requirements**:

- Possess a diploma in business/tourism/hospitality or a relevant field with at least 1 year experience in customer service.
- Detail oriented and organised
- Excellent verbal and written communication skills
- Able to speak, read and write in Chinese language to communicate with Mandarin-speaking couples
- Able to speak, read and write in Korean language to communicate with vendors in Korea would be preferred
- Presentable and have a pleasant personality
- Can commit to work on weekends for the long-term
- Proficient in Google Workspace /Microsoft Office products (Words, Excel and Powerpoint)

**Responsibilities**:

- Actively pursuing sales leads by attending enquiries, consulting our services and following-up with leads
- Issuing invoices to clients, purchase orders to suppliers
- Building positive relationship with clients throughout the entire journey
- Collaborate with the production crew to ensure seamless planning and execution of photoshoots.
- Act as the main point of contact between clients and the production team.
- Manage scheduling, logistics, and communication to ensure a positive client experience.
- Manage and resolve client requests/complaints in a professional and timely manner
- Maintain accurate client, operations records in CRM and other systems
- Collaborate with the marketing team to align sales strategies with promotional efforts.
- Provide feedback to the production crew for ongoing improvements in service delivery.
- Propose and implement small enhancements to enhance the overall client experience.

**Benefits**:

- Commissions
- Performance bonus
- 5-day work
- Dental service benefit
- Staff discount

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