Client Case Manager
2 weeks ago
We have great people here and are looking for more. Come join us - you will love it
Position Purpose Statement
The nature, scope and tasks of this position
- Project manage each client account as per the SLA.
- Review documentation received, and proceed with Check for completeness per the requirement of the client - includes create elements/ cases accurately as per the defined client guidelines.
- Commence all verifications accurately and within required time frame as per Sterling guideline.
- Verify the accuracy and completeness of elements/ cases, before closure.
- Proactively identify areas for improvements and make recommendation to the processes undertaken on a regular basis
- Prepare report on client cases and track the movement and closure of cases
- Support the Client Success Partner on Fulfilment related topics, including providing case status and other fulfilment reports
- Attend and Support CSP's on monthly business reviews with Client on the operational insight
- To conduct investigation and prepare root cause analysis report for Client Success Partners.
- Other duties as assigned by the Sterling.
Required Skills/Related Knowledge & Experience
- English & Vietnamese language proficiency are a must (written and communication)
- Intermediate to advanced computer literacy - Microsoft Office
- Ability to keep track of work
- Quality orientation and documentation skills is a must
- Follow us:_
- Equal Employment Opportunities at Sterling_
- Disclaimer_
- This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job._
-
Singapore PERTINENT LAW LLP Full time $40,000 - $80,000 per yearWe are hiring We are specialized in Conveyancing Real Estate Practice .Currently, we are looking for Executive to join our family. Under the Client ManagementDepartment, you will performs administrative / client and case management / rapport building.Scope of Work (not limited to) :Manage and maintain accurate records of client cases and related...
-
Advisor, Human Resources
2 days ago
Singapore White & Case Full time $80,000 - $120,000 per yearAdvisor, Human ResourcesThe opportunityAre you ready to make your mark as part of the Human Resources Advisor in our Singapore office?Our People team is responsible for managing and enhancing all aspects of human resources and employee experience. Our team oversees talent acquisition, including recruiting, interviewing and onboarding new hires, ensuring that...
-
Case Manager/Assistant Case Manager
2 weeks ago
Singapore Thye Hua Kwan Moral Charities Full timeCOMPANY DESCRIPTION THK MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THK MC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who...
-
Case Manager/Assistant Case Manager
6 days ago
Singapore Thye Hua Kwan Moral Charities Full time $30,000 - $60,000 per yearCOMPANY DESCRIPTION THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who...
-
Case Manager
4 hours ago
Singapore River QUESS SINGAPORE Full time $60,000 - $120,000 per yearJob Description & RequirementsA leading wealth-planning and life insurance advisory firm specializing in tailored legacy, liquidity, and estate planning solutions for high-net-worth individuals and families. The company values discretion, integrity, and excellence, and works closely with clients, consultants, bankers, and insurers to deliver sophisticated...
-
Senior Product Manager
5 hours ago
Singapore our Client Full time $150,000 - $200,000 per yearThe RoleAs a senior Product leader, you will own the global identity, KYC/AML, and compliance platform. The role focuses on building high-scale onboarding, verification, and anti-financial-crime systems that balance user experience with regulatory rigor.What You'll DoLead end-to-end KYC/CDD product: onboarding, verification, sanctions screening & risk...
-
Case Manager
1 week ago
Singapore SUN-DAC Full time**Core Function**: The Case Manager is responsible for providing casework services for clients of SUN-DAC and their families. **Core Responsibilities**: 2. Conducts case-conferences with SPED schools and other social service agencies. 3. Uses an evidence-based approach for effective delivery and evaluation of casework services for clients. 4. Monitors,...
-
Assistant Case Manager
5 days ago
Singapore SPECIAL NEEDS TRUST COMPANY LIMITED Full time**About The Role** - Perform annual review of trust accounts with low risk of activation - Manage and maintain potential database - Make outbound calls to clients in the potential database to follow-up on their interest in the Company’s services - Assist in preparing statistical reports and trend analysis of the case management team - Attend to walk-in...
-
Case Manager
1 day ago
Singapore National University of Singapore Full timeAt NUS, we value the health and wellbeing of our students. We aim to facilitate people's journey towards a state of complete physical, mental and social wellbeing, where we realise our own potential and are able to contribute meaningfully to our work and communities. Together, we can help our people to stay healthy and meaningfully engaged. The University...
-
Case Manager
5 days ago
Singapore SPECIAL NEEDS TRUST COMPANY LIMITED Full time**Key Responsibilities** - Conduct needs and intake assessment to identify key risks for intervention - Develop holistic care plans with caregivers and facilitate the planning of long term financial provision for their dependents with special needs - Facilitate the setting up of Trust for clients, review their care plans and provide case management support...