Regional Aftersales Manager
3 days ago
**Location**: Singapore
**Salary**: Open
**Industry**: Healthcare & Life Sciences
**Sub-industry**: Food/Lifescience Ingredients
**Function**: Manufacturing & Engineering
**Job Description**:
**Our Client**:
Our client is a manufacturer and distributor of equipment and solutions for Food Industry, with a global footprint and headquartered in the US. They are looking for a Regional Aftersales Manager to grow the after-sales and spare part businesses within APAC region.
**The Responsibilities**:
- Oversee sales of spare parts and services (e.g. warranty, repair, maintenance contracts) to achieve revenue targets, including pricing strategies, budgeting, forecasting and distribution
- Develop and drive action plans, execute process and systems in relation to spare part distribution and services
- Work closely with internal stakeholders to develop and deploy solutions in market, creating value for customer
- Manage network of service partners, setting benchmarks as well as monitoring their competencies thru regular audits
- Develop business initiative and marketing programs to promote service offerings
- Conduct market visits, keep abreast on market needs as well as client's behavior
- Maintain proper documentation of activities and reports in system timely and accurately
**The Requirements**:
- Diploma/ Degree in Culinary/ Marketing/ Engineering with exposure to food production environments
- Good working knowledge of MS Office and ERP/ SAP/ Oracle/ order fulfillment system
- Excellent communication and interpersonal skills to work with cross-functional team regionally
- Good understanding on requirement on aftersales market, service agreement, service methodology
- Strong relationship builder with good leadership and influencing skills
- Driven, flexible, with strong ability to understand customer issue and provide excellent service
- Must be experienced in Shipping/Credit Terms/Payments, working in B2B environment dealing with 3PL service providers
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