Senior Aftersales Manager
6 days ago
Position Overview: As a Senior Aftersales Manager, you will be responsible for leading the operational strategy and execution of the aftersales division, including workshop service, parts operations, customer experience, and warranty management. You will drive efficiency, ensure compliance with Principle standards, and lead your team to deliver service excellence and business growth. This role plays a critical part in strengthening brand loyalty, enhancing aftersales profitability, and supporting long-term customer retention in Singapore. Responsibilities: a. Strategic Leadership & Planning Develop and execute the aftersales strategy aligned with the company's overall business goals. Identify new revenue opportunities across service, parts, and customer care channels. Analyze market trends, customer feedback, and competitor performance to drive continuous improvement. b. Operational Management Oversee service center performance metrics including productivity, lead times, customer satisfaction (CSI), and first‐time fix rates. Ensure compliance with OEM standards, warranty policies, and safety regulations. Optimize workshop capacity, technician efficiency, and service processes. Manage parts operations including inventory control, and parts sales performance. Monitor technician productivity, service lead times, and job card management to enhance operational performance. Ensure effective DMS utilization for accurate, real‐time tracking and reporting. c. Team Leadership Lead, mentor, and develop service, parts, and technical teams to achieve high performance. Implement structured training programs for technicians, service advisors, and parts personnel. Foster a culture of customer focus, accountability, and technical excellence. Build a performance‐driven environment with clear KPIs, coaching, and recognition programs. d. Customer Experience & Retention Ensure a premium aftersales customer journey from service booking to vehicle delivery. Handle escalated customer issue and ensure timely resolution. Drive customer retention initiatives such as service packages, follow‐up campaigns, and loyalty programs. e. Revenue & Cost Management Drive profitability through upselling, service packages, parts and accessory sales, and optimized labor rates. Develop and manage aftersales budgets, forecasts, and monthly performance reviews. Implement cost control measures while ensuring high service quality and operational standards. f. Parts Operations Ensure timely availability of fast‐moving and critical parts. Manage inventory levels to reduce dead stock while preventing shortages. Collaborate with the parts team to support both internal workshop and retail sales. g. Compliance & Standards Ensure full compliance with all manufacturer guidelines including service processes, warranty procedures, and audit requirements. Maintain excellent relationships with representatives and participate in dealership network reviews. Key Skills & Experience: Bachelor's Degree in Automotive Engineering, Business Administration, or related field. Minimum 5 - 8 years of experience in aftersales management within an authorized dealership (preferably multi‐brand or premium brand). Strong knowledge of workshop operations, parts management, diagnostics, and OEM processes. Proven track record of improving CSI, efficiency, and aftersales profitability. Excellent leadership, communication, negotiation, and customer service skills, and stakeholder management skills. #J-18808-Ljbffr
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Aftersales Manager
10 hours ago
Singapore Wearnes Automotive Full time**Responsibilities** - Manage day-to-day operations of the aftersales departments to ensure efficiency and high service standards. - Develop strategies to maximize workshop productivity, parts sales, and service profitability. - Ensure compliance with brand guidelines, workplace safety, and local regulatory requirements. - Ensure consistent delivery of a...
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Senior Aftersales Leader: Service, Parts
2 weeks ago
Singapore Valor Auto Pte. Ltd. Full timeA leading automotive company in Singapore seeks a Senior Aftersales Manager to oversee the operational strategy for aftersales division. This role involves driving efficiency in workshop services, managing parts operations, and enhancing customer retention. Ideal candidates will have 5-8 years of experience in aftersales management, strong leadership skills,...
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Aftersales Manager
2 days ago
Singapore Wearnes Automotive Full time**Responsibilities** - Manage the entire aftersales operations to achieve profitability and meet customer satisfaction targets - Develop new opportunities in compliance with manufacturer’s guidelines - Ensure warranty and policy are in compliance with manufacturer’s procedures - Develop and motivate the team to deliver business targets within a culture...
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Aftersales Manager
4 days ago
Singapore Wearnes Automotive Full time**Responsibilities** - Manage Volvo and Polestar Aftersales operations to achieve profitability and meet customer satisfaction targets - Motivate the team to meet business objective within a culture of continuous improvement, process excellence and efficiency - Manage and control all Aftersales standards processes and audits as per manufacturer’s...
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Aftersales Manager
2 days ago
Singapore WEARNES AUTOMOTIVE PTE. LTD. Full time**Responsibilities** - Manage Aftersales operations to achieve profitability and meet customer satisfaction targets - Motivate the team to meet business objective within a culture of continuous improvement, process excellence and efficiency - Manage and control all Aftersales standards processes and audits as per manufacturer's requirements - Maintain strong...
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Aftersales Manager
6 days ago
Singapore Wearnes Automotive Full time**Responsibilities** - Profit and loss responsibility for aftersales business including service, parts and customer satisfaction - Develop new opportunities for the profit centre, in compliance with manufacturer’s guidelines - Ensure warranty and policy are in compliance with manufacturer’s procedures - Develop and motivate the team to deliver business...
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Aftersales Supervisor
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Singapore Hermes Singapore Retail Full time $60,000 - $72,000 per yearOVERALL MISSION: he/she is responsible for the management and daily operation of After Sales service ensuring consistent standards of excellence for all aftersales services.MAIN DUTIES1. After Sales Services for HSRUnderstand the full spectrum of aftersales processes and seek continuous improvementsOversee client repairs, follow up and escalationsDiligently...
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Aftersales Manager
1 week ago
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Intern Aftersales
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Singapore Porsche Asia Pacific Full time**The future has many facets: for the courageous, it is opportunity.** The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build...