Client Success Manager

**Description**:
Are you an experienced Client Success Manager who is great at cultivating relationships with C-suite executives and their teams? Are you passionate about technology and comfortable working in a target-driven environment?

Your role as a Client Success Manager at Gartner is to achieve world-class levels of client support, value-added usage, retention, and client loyalty, engaging existing clients and ensuring they use and receive value from their purchased Gartner services. Being the client’s primary Gartner contact, you will work with individuals from some of the larger organizations from Gartner’s portfolio.

**What you will do**:

- Manage a portfolio of senior-level executives by proactively engaging with them regularly to understand their priorities and assist them in successfully delivering against these.
- Educate clients on how best to utilize Gartner’s market research, data, and insights.
- Collaborate with internal partners to ensure clients are receiving value and renew their services.
- Problem solve and bring timely resolution to complex challenges.

**What you will need**:

- Bachelor's degree with 5+ years’ work experience in a service-oriented / account management role within the Technology industry; preferably one involving heavy phone interaction with clients in South Korea and the APAC region
- Native fluency in Korean and an advanced level of English language required to engage clients in South Korea.
- Ability to effectively interact with clients at the senior leadership level
- Proven ability to build strong client relationships based on value-add service
- Evidence of over-achieving goals (top 20% performer)
- Positive attitude towards KPIs and targets
- Well-defined time management and organizational skills
- Demonstrated intellectual curiosity/inquisitive nature
- Demonstrated ability to work well under pressure

LI-EG1

**Who are we?**

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

**What makes Gartner a great place to work?**

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

**What we offer**:
Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Job Requisition ID:84728