IT Desktop Support Engineer

3 days ago

Pasir Ris, Singapore Mossad Services Pte Ltd Full time

**Key Roles & Responsibilities**
- Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices - Windows and Apple Platforms
- Escalate and work with third level support/third party vendor on resolution of problem when necessary
- Support remotely if necessary
- Maintain hardware inventory at assigned locations
- Provision new users with hardware, software and account setup
- Provide both remote and onsite support for multiple locations, if required
- Troubleshoot and resolve a variety of technical problems
- Assist with network connectivity issues
- Work on assigned tasks and projects including hardware and software rollouts
- Work with hardware/software vendors, whenever required
- Provide training when needed to help facilitate users requests and in the implantation of company projects
- Provide VPN support including end-user setup and troubleshooting
- Develop and document IT operational processes whenever required
- Active Directory (User/ID creation, delete, reset, update, distribution list/security and accesses)
- Willing to learn and support new IT solutions, whenever implemented

**Key Qualifications & Skills**
- Minimum Diploma in Information Technology or equivalent in relevant discipline
- Minimum 2 years experience in PC, hardware, software support & IT security preferably
- Ability to perform PC hardware and software trouble-shooting with experience in the use of diagnostic programs and tools
- Perferably with Office 365 hands-on experience of minimum 1 year
- Level 1 & 2 Support

**Key Requirements**
- Analytical, competent, able to work independently and self-motivated and with good-problem solving skills
- Fluent in English and writing
- Currently residing in Singapore
- **Able to start work immediately or within short notice**

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: From $2,600.00 per month

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- IT Desktop Support: 2 years (preferred)

Work Location: In person

Application Deadline: 19/01/2025
Expected Start Date: 27/01/2025

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