Customer Success Executive

2 days ago

Singapore 2ND BRAIN PTE. LTD. Full time

As a Customer Success Executive, you will play a critical role in the post-sales journey of SME clients. This position is focused on sales fulfillment and customer lifecycle coordination. You will support the sales team in contract preparation, execution, and onboarding coordination, and continue as the main liaison during service delivery to ensure client satisfaction and retention. You will also help manage client records, facilitate communication between clients and service teams, and assist the Head of Operations in daily tasks. You do not directly deliver services, but act as a key coordinator between clients and internal functions.

**Key Responsibilities**:
**Sales Fulfillment Support**:

- Assist the sales team in preparing client contracts and related documentation
- Coordinate with clients to confirm contract details, signatures, and billing information
- Ensure timely contract execution and update internal records accordinglyInitiate the client onboarding process and coordinate internal team handover

**Customer Lifecycle Coordination**:

- Act as the primary liaison between clients and service delivery teams (e.g., tax, accounting, reporting)
- Track service progress and ensure client inquiries are relayed and resolved efficiently
- Conduct regular client check-ins to collect feedback and assess satisfactionSupport renewal and upsell opportunities in collaboration with the sales team

**Client Records & Operations Support**:

- Maintain accurate and complete client records in CRM and internal systems
- Track key dates (e.g., contract term, renewal, billing cycles) and follow up as needed
- Assist the Head of Operations in coordination, reporting, and SOP documentation

**Requirements**:

- Diploma or Degree in Business, Accounting, Customer Service or related field
- 1-3 years of experience in customer success, onboarding, contract administration, or operations
- Good understanding of B2B contract handling and client communication
- Strong coordination, attention to detail, and follow-through ability
- Familiar with CRM tools (e.g., HubSpot) and digital documentation systems
- Proficient in English; Mandarin is a plus to support Chinese-speaking clientsAble to work in a dynamic startup environment and collaborate across teams

**Growth Opportunities**:Customer Success Executive
- Customer Success Manager / Operations Manager
- Potential to develop into roles in contract operations, service coordination, or client strategy

  • Customer Success Executive

    4 days ago

    Singapore AVENTIS GRADUATE SCHOOL PTE. LTD. Full time

    At Aventis, we aim to inspire learning and empowering a smarter workforce through training and frontier technology. As a socially responsible member of the community, we strive to make a positive impact to our staff, stakeholders and our customers. Be empowered and embark on a purpose-driven career, come experience our fun, dynamic and continuous learning...

  • Customer Success Executive

    1 week ago

    Singapore Finastra Full time

    Who are we?At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial...

  • Customer Success Executive

    4 days ago

    Singapore Sleek Full time

    Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform...

  • Customer Success Executive

    4 days ago

    Singapore Sleek Full time

    Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform...

  • Customer Success Executive

    6 days ago

    Singapore AVENTIS GRADUATE SCHOOL PTE. LTD. Full time

    At Aventis, we aim to inspire learning and empowering a smarter workforce through training and frontier technology. As a socially responsible member of the community, we strive to make a positive impact to our staff, stakeholders and our customers. Be empowered and embark on a purpose-driven career, come experience our fun, dynamic and continuous learning...

  • Customer Success Executive

    4 days ago

    Central Singapore The Chope Group Pte Ltd Full time

    **Company Introduction**: Chope is dining made easy. As the leading dining platform in Asia, we connect diners to restaurants for memorable experiences, more often. Having seated more than 100 million diners, Chope understands what gets people excited about dining out, and how best to maximise business for over 13,000 restaurant partners. With Chope, diners...

  • Customer Success Executive

    2 days ago

    Singapore SLEEK TECH (PTE. LTD.) Full time

    3 years exp **Roles & Responsibilities** **About Sleek**: Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions...

  • Customer Success Executive

    7 hours ago

    Singapore Financial Alliance Pte Ltd Full time

    The Customer Success Executive will play a key role in forging strong customer relationships with our software users. Understanding customers' problems and requirements, working with the dev team to create solutions and eventually, helping customers to solve problems. Key objective is to create loyal and happy users. **Responsibilities**: - To be the...

  • Customer Success Executive

    1 week ago

    Singapore Ogury Full time

    **About Ogury** Ogury is a **global adtech company** that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to **our exclusive data**, which is meticulously collected and crafted...

  • Customer Success Executive

    8 hours ago

    Singapore CORETRM PTE. LTD. Full time

    At CoreTRM, we are redefining the landscape of Commodity/Energy Trading and Risk Management (C/ETRM) with our modern, cloud-based software platform. Headquartered in Singapore, we serve commodity and energy trading organisations around the globe, simplifying the full trade lifecycle from capture through operational logistics to financial settlement. Our...