Professional Services Program Manager

2 days ago

Bukit Merah, Singapore OpenText Full time

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
WHAT THE ROLE OFFERS
- Owning Professional Services projects in selected Key Accounts within Southeast Asia countries, including the maintenance of an opportunity pipeline and the development of an EIM strategy in your key accounts.
- Having exceptional ability to effectively negotiate and collaborate across teams and organizations will help you to succeed in this role.
- Supporting critical leadership reviews and presenting the status of the projects internally and externally.
- Strong communication skills, with demonstrated achievements managing stakeholders within client organization; serving as a point of escalation and participate in dispute resolution during the delivery phase.
- Responsible for overall Project delivery, reporting, governance and end user project satisfaction, managing and driving the entire project life cycle, including scope management and project plan management, project set up, project reporting, budget management, resource management, risk management and mitigation.
- Overseeing the development of the project's costs and timelines ensuring they remain within the approved budget& schedule.
- Forecasting accurately to allow the OpenText Services business to forecast bookings, backlog and revenue.
- Strong communication skills, with the ability to interact with business stakeholders on business requirements, demand prioritization, business case preparation and execution planning.
- Becoming the trusted advisor to the customer on implementation and management of OpenText products and solutions.

WHAT YOU NEED TO SUCCEED
- Excellent Business& Technology verbal/written communication skills.
- Certification in Project Management of any discipline (PMP, PRINCE2, Agile, Scrum).
- 10 years+ experience with responsibilities in managing consulting teams for medium to large scale projects.
- Ability to analyze and resolve complex issues, both logical and interpersonal.
- Excellent management/supervisory skills and ability to operate under tight timeline-driven initiatives.
- Solid grasp of business principles and techniques of administration, organization and management, including an in-depth understanding of the key business issues.
- Ability to analyze and resolve complex issues, both logical and interpersonal.
- Understanding of IT projects engagements type and the financial aspects (revenue, margin, billing).
- Significant experience working in enterprise software product industry is desirable.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

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