Virtual Desktop Specialist

**Virtual Desktop Specialist**
- Opportunity to **be a part of Information Technology - Global Innovation Center organization in Singapore**:

- ** Based in Singapore, **the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company on The Straits Times and Statista’s list of Best Employers in Singapore for two consecutive years (2020, 2021).
- Join the **premier biopharmaceutical company **that has been in Singapore for more than** 25 years and in AP for over 60 years.**

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

**WHAT YOU WILL DO**

**Primary Responsibilities**
- Operate and monitor the VMware Horizon infrastructure and Azure Virtual Desktop infrastructure
- Coach the operations teams to complete tasks with a focus on user experience and solve incidents to meet expected quality and SLA’s
- Oversee the proper categorization and prioritization of the incidents and problems is set.
- Work with the engineering team to make sure the operation teams are equipped with the appropriate knowledge base and how to articles and the proper tools as well.
- Own the process of maintaining and updating of VDI templates and master images.
- Work with cutting-edge enterprise technologies (such as AVD, Nerdio, MSXApp Attach, AWS, etc) and identify new technologies to increase business productivity.
- Own Complex Problems in Virtual Desktop Infrastructure area and drive them to resolution.
- Ensure adherence to global standards, policies, and Service Level Agreements (SLA).

**Education Minimum Requirement**:
MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experience.

**Required Experience and Skills**:

- Minimum of 5 years of experience in support virtual desktops and RDS using VMware vSphere infrastructure.
- Proficiency in VMware Horizon platform (both VDI’s and RDS)
- Proficiency in Azure Virtual Desktop and Nerdio management solution
- Good knowledge of inner working of Windows 7, Windows 10, Windows Server 2019 RDS and related technologies. (TCP/IP protocol, WMI, Group Policies - AD, registry, AppLocker)
- Good understanding of Amazon AWS cloud Virtual Desktops
- Good troubleshooting skills and ability to understand the impact to the related technologies.
- Strong skills in operating and supporting high quality global infrastructure products and services.
- Technical and Analytical skills and ability to adapt and rapidly learn new technologies.
- Ability to document and maintain Standard Operation Procedures, Work Instructions, IQ/OQ and System Development Lifecycle Management.
- Very good Incident and Problem management knowledge according to ITIL methodology.
- Excellent oral and written communication skills.

**Desired Experience and Skills**:

- Experience with:

- Microsoft PowerShell scripting language.
- ITIL
- ServiceNOW and ServiceNOW reporting.
- Experience working with a global team.

**WHO WE ARE**

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

**WHAT WE LOOK FOR**

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us — and start making your impact today.

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular

**Relocation**:
No relocation

**VISA Sponsorship**:
No

**Travel Requirements**:
25%

**Flexible Work Arrangements**:
Not Specified

**Shift**:
Not Indicated

**Valid Driving License**:
No

**Hazardous Material(s)**:
**Number of Openings**:
1
**Requisition ID**:R187024